Understanding the service Ma Ying Bing (this article reprinted from Software Engineering Expert Network www.21cmm.com) There is a number tells us that 40% of IBM's annual income come from consultation and service. Then look at this figure from another aspect, you can understand this way, when a user takes 10,000 yuan to invest in information system construction, it is almost necessary to prepare 10,000 yuan to buy service. Do you want to buy? It is very uncomfortable, in fact, we have already paid for the service, you buy a cola of Coke in the Western Restaurant and the price when you purchase during the supermarket, because the West Restaurant gives you an elegant environment and thoughtful Service. IT needs to serve your "BMW" car regularly to the maintenance station every year, your network and application system also need regular "medical examination", and add some "oil" to "calcium". The content of the IT service is not only the repair of the printer or the change network card, which has a lot of content, smaller to the network fault check, the planning and design of the application system. No industry development and changes are faster than IT, and it is not appropriate to use "one day thousand". One user only maintains the links to IT vendors in time to improve product and technology development, and have the opportunity to combine, improve and enhance their performance of their information network systems. However, the IT field is wide, the product is much, the information is flooding, and it is indeed the information supervisors of the enterprise. With hundreds of products, you need a hundred service wiring system amp. The network device is Cisco and D-link. The host is IBM and Lenovo. The operating system is Microsoft, the database is Oracle, the workflow software is IBM Lotus, business management software is the development of XX software for you ... once you have any questions ... Let's look at a famous example: This is a famous listed company in the United States, hosting equipment is IBM, the database system is Oracle's product, his information system has failed, affecting the business development, credibility, stock prices have fallen all the way, causing to fall to almost 50%. IBM engineers have been stationed for many days, no, in exchange for Oracle engineers, still do not engage in the company's specialized in store management companies to cooperate with IBM and Oracle engineers, and the problem is resolved. Since then, the famous IOV mode has been produced, and three companies will work closely to join hands to provide services to customers. IT service is a complex IT service is not a one or two people's ability, and it is necessary to involve all the talents of the online seven-layer protocol, and even the management theory and management practices. We know that the "appearance fee" of the famous IT supplier's service engineer is quite expensive, which is calculated in hours and dollar. Is our client ready to accept this service? The highest realm of the service is to consult our network information system than a traffic network system for a city. The wiring system is a road, the router, switches and hubs of network equipment are road signs, roads, overpassways, and "crossroads" on highways, and your various vehicles running on the road. The whole system coordination can only be valid, and they will talk about "how fast and good". Any? Quot; wearing a wear wear hat "will seem category, or waste investment, or Xiao Mala truck.
