In communication, how to become a master! There is a story, after the wine is full, the king asks the Minister: You said, what is the hardest in the world? The Minister answered: "The world is the most difficult." The implied meaning of the minister did not say: the most difficult speech, especially with the king. In one training, I also asked the students at the scene: "You think that you will talk, please raise your hand." There are only 2-3 people in 35 trainees to raise hands, or they are hesitant. Yes, all people who have a certain work experience know that it is easy to talk, but it is very difficult to say something. Some managers say: When I recruited, I saw the level of his ability to see the level of his speech. How important talking! How can I say good words? Here are a few techniques and everyone share.
1. Time to talk: do not say, do nothing, do not
It is not to evaluate the company or leadership has decided, don't give your own ideas and suggestions, no matter how much the recommendations and ideas don't say, do not say the principle. But in the company decided that you must say your thoughts before, this is your duty, deciding what is the company's leadership, we must understand your position and existence value, don't give recommendations and ideas that exceed the authority, otherwise It is hurting yourself and the company. The same is true in life, your wife is cooking, only one delicious in four dishes, you will say that three are not good, or what it is delicious? It must be said that it is delicious, because you said that the three are not eaten, it is useless, and then it is good to eat, she is as clear as you, why do you want it? In the work, such a thing is often, the headquarters appointed a branch manager, you think that he will know more about him, he will definite the branch officer. Do you want to say this? If you say, can you change the decision of the headquarters? If you change, the headquarters' authority is! Said, but increase the view of the headquarters to you: this kid, it is always so awkward, we are all fools, waiting for you, you are good. Finally, yourself. So, in advance, nothing has decided. Don't say what is doing, don't persuade. If he is wrong, let him go wrong, and finally summarize and review. For companies to talk about the boss and manager every day, there are many decisions, and there is information statistics show that the best policy makers can not guarantee the accuracy of decisions, and the correct decisions only account for 70% of the total decisions. We all know that the right decisions are better than no decision, but companies often have no decision or wrong decisions. If there is more wrong decisions and the two without decision, it will appear. Is it good to have a wrong decision, still there is no decision? I believe that there is no decision to cause a company to discriminate the sand, there is no main bone, do not know the direction of your development, is the internal injury of the enterprise; the wrong decision can make the company lose time and money, is the trauma of the company. In contrast, there is still a temporary loss of money and time, but also better than the internal injuries of the company. So we see that there is often such a phenomenon in the enterprise. The grassroots employees clearly know that this is wrong, but headquarters still requires resolute implementation, the only thing that the grassroots employee can do is, resolutely implement the wrong decision! Instead, go to comment. The grassroots know that things are wrong, don't you know? well known by all people! But if not, the loss is the authority of the headquarters. If you do it, you only lose money and time, the correct decision can earn back. It doesn't matter what you have happened. This is to say that we have to pay attention to the responsibility. Not what is going on, I have to pursue the last responsible person. Some small things, overstrus, may hurt others' face and enthusiasm, and after things will be done. A few days ago, my friend got married, in the newly married night, I found a secret of the bride, I said, still don't say it? Already the past thing, what else does it mean? Pretend, don't know! This principle is for some smart people, you don't pursue it, the other person knows yourself, both sides know the same. But for some people who don't have self-knowledge, I have to hit it frequently, and I have to pursue the responsibility, otherwise the other party cannot be improved.
2, different things, different statement
Good things, way of playing news. For a few more time, the training department invited a part-time lecturer. I am listening to his course, I want to learn something. At the end of the course, I returned to the office and said to other colleagues: "I didn't think of his course, so good, I can't think of it. Some people are born to be a lecturer." After a while, the course is over, He walked out of the office and chatted with everyone. Suddenly, I asked me: "Do you think this course? Over the suggestion, I also have an improvement." I didn't react it at once, I want to say that I can not compliment. The colleague next to him said: "He just said that you didn't think that your course was so good. We all have to learn from you." We looked at it, his face was filled with happiness, since then I feel He is much more attitude towards me. This story is what I have inadvertently use a good thing to broadcast news. Our Chinese is not used to praise others, put the praise to others in the bottom of the heart, always through criticism, "helping others grow up", in fact, this idea is wrong, praise is bigger than criticism. Others have a good practice, the idea is praised, to praise, only this is the perfect interpersonal relationship, only the foundation of success. Bad things, first say the results. First, the results, this has the bottom line of communication, and the remaining time can be used to communicate how to solve the problem. Just like the following shipments lost the goods, the branch freight into the field, lost the goods, and the sales representative Xiao Wang made a report. "Manager, I have something wrong. I went to visit customers this morning. I will listen to the customer. I have been lost. I have been opened, I think it is broken by the passenger car, here I have already reported, we have delivered the police on the spot ... ... "" Don't say so much, tell me how much is lost! "The manager said angrily. No matter what the final processing result is, the manager has a bad impression on Xiao Wang. I feel that he is not strong, and the ability is not strong.
3, tutorial ": let go
Many times talk not to show what views, but to indicate your own attitude, or try to explore the attitude of others. Such talking skills are "changing". There are many ways to use this approach to the political circles, and it is often a way of holding a press conference to indicate your attitude and trial others' attitude. After the World's 911 incident, Bush delivered a statement to test the reactions and attitudes in the world. The first standing is Russia, then the British, France, China, etc., has expressed their position. In this way, the United States fully understands the idea of the world, and puts the foundation for the next action, this is the talk skill. It is impossible to convene a press conference to test the response of employees, and it may be another way. Old Zhang opened a sales agency company, the initial manufacturer supported very large, business development was very rapid, so old-grade expansion. Soon the company's funds have problems, the operation cost is too large, and the manufacturer sees this situation and takes place to attitude. So you decided to reduce the cost of operation and become a fine management, strive for the support and long-term development of manufacturers. The goal of the old is intended to reduce the cost of 50%. But old, hesitation, cost reduction is difficult, if you can't do it, you will affect your own prestige, old Zhang is hesitating, what should I do? Soon, a small road from the old secretary (the trainee news is always the most attractive). Since the company's operating cost is too high, the old always considers 50% of the staff, and the list of layoffs is being drafted. The news came out, everyone is self-dangerous, will it be me? How did I perform recently? There is still something bad, many people have begun to express themselves in front of the boss, and more people are looking for the old pair, and they are loyal. After a few days, there is a rumor. The general considerations, the influence of layoffs will seriously affect the company's image and normal business, and do not lay 50%, decided to pay 50%. So everyone is calculating their own salary, controlling their own expenses, the company's morale is low, and some people start looking for work. Suddenly, one day, the boss held a meeting of all employees. At the end of the boss, he was seriously lectured: "There are two special rumors of the company, one says that our company must lay 50%, and another says that our company will pay 50%. I don't know if this news came out from there. We are a regular company. We have a normal information channel. How can we allow the telecom news to spread! We must strictly investigate relevant personnel, our company will never allow this Atmosphere exists! We are people-oriented companies, employees are the foundation of our survival and development. Enterprises have developed, employees can develop. The employee is satisfied, the company is satisfied. For us, employees are our greatest wealth! I am now solemn, We don't quote, you don't pay the salary. "Everyone collects and drift, and I am very glad to get rid of this bad luck. "But everyone should not be too early, our cost is really big, if we don't control your own expenses, we only have dead roads. On the one hand, manufacturers will discount our confidence, on the other hand, we have no profits, how to survive? Only a dead road, must be like this. We only have a strict control fee. So starting from tomorrow, I announced a reduction in the cost of 50% of the company, and the specific plan of the Finance Office has been made. Everyone must be strictly implemented. "All employees The collective standing, applauding again, even some employees show grateful tears. This example is the source of extreme, and the source of the subways, we don't pursue it. But to master this approach, sometimes you want to test the response of the other party by talking, so that the decision makes it properly, you can show your wise decisions and heroes. 4, different people say different words
The so-called different people say different words, the saying that the old salesman is: seeing people saying people, seeing ghosts, ghost, no one is not ghost. I understand this statement is that the sales representative must have broad knowledge and accurate ability to treat different customers in different ways. If you encounter a customer like "ghost", you will treat him with "ghost". The following example is that sales representatives and customers' Wang Boss communication channel rewards. Xiao Zhang: "What is your boy busy? I haven't seen you for a long time." Wang Boss: "How do you not call me? I will help you all day, I am working for you, you have to know. You are very moist, and your wife is blessed, and you don't care about the death of the poor and middle farmers. Hey .. "Xiao Zhang:" Talking about it, our company has to do a channel reward. "Wang Boss:" Faster, there is something to say, There is a fart. I am busy here. "Small:" What is your kid? Is this ... "If you encounter customers like" people ", you will treat him in the way" people ". Xiao Zhang: "Wang, Hello. I am Xiao Zhang." Wang Boss: "Hello, have you been busy recently? I haven't seen you. What new policies have been there?" Xiao Zhang: "The company has come up with a channel incentive plan. Want to talk to you. "Wang Boss:" Do you want you to take care, how?? "Xiao Zhang:" This is like this ... "If the customer is a gentleman, we will treat it with a gentleman. If the customer is "rogue", the sales representative must become "rogue", and only this can communicate in place. Experienced people know that different objects, different things, in different timings, speaking methods are different. Many communication skills should be used in combination. For example, after listening, there is a lot of communication skills introduced in the book, but each of our people, the experience is different, so the experience of communication skills and Mastering is also different. Communication skills are summary of practical experience, requires a lifetime to learn, experience, training, at any time, in the hearts, there must be a main bone: Communication, the ditch is a means, and there is a purpose.
