Cultivation of technical personnel business capabilities
- The ability to learn project implementation -
Do technicians need business skills? The answer is of course affirmative, and it is urgent, business ability is mainly reflected in communication skills and marketing ability.
We need to master the following points, in fact, no matter what the following principles are applicable: 1. Learn to listen to the speech of others 2, clarify what you want to talk, and clarify your own ideas. 3, learn to "cut", if the user is right, if the error must be negative.
Then how do we accurately determine the needs of users? In fact, it is repeated again. 1, your own ideas is very clear 2, listen to the description of users
So what do you need to do if you don't know what you need? Then we will lead to the next topic, how to listen to user needs? 1. When the user is very clear, we must learn to refer to the needs of users. 2, when the user is unclear, then we must learn to ask, constantly ask if the user is like this, is it like that, help users clarify his ideas. 3, don't say what users say, especially for the current state of China's users, it is particularly prone to high-rise demand. At this time, "cut" must be conducted to help users rationalize his needs.
When the demand is clear, then enter the confirmation link, we should take the following strategies: 1, the description confirmation (in fact, the mouth is used to refer to it) 2, the text confirmation 3, learn to lay ahead of the next link, A, pay (The business process within the user enterprise determines the payment cycle, so it is necessary to arrange in advance.) B, acceptance. 4. In the trial phase of software delivery users, users are required to work together to work together, such as the initialization of the system, these should urge the user to do itself, reduce our burden, can also promote the software as soon as possible.
When in the trial phase, the user needs expands or we find that the functional point outside the contract can bring new contractual quota, learn to use the business letter, and use the company's behavior to discuss the development of new functions. In addition, when you need to work with the user, learn to use the flexible use of the proactive letter.
What should I do if I encounter a project stagnation during the project? 1. Receive the user to determine the reason for the stagnation. 2, there are also some cases due to external causes, such as the disputes in the user, or other unpredictable reasons, you need to take the following ways by phone: a, technical issues, requests company internal support B, with your own superiors Please ask C. Ask business support D, the user supports this, and the above Luo lists the main points of our learning during the implementation process and implementing countermeasures.
