The case background is a well-known large-scale food company (A company) in the food industry in the forefront of the food industry. At the beginning of 2001, after many discussions with domestic and foreign software companies, they did not find SCM software products that suited their own business characteristics. Finally, the company decided to cooperate with domestic software companies to develop software products. The development process has experienced 8 months, and the development of the company's investment and hardware cost is 80 million yuan (the input is about 30% of the purchase of foreign software costs), which is quite good after investing in use. Just as the main leaders of the company are fortunate to have a correct choice for enterprise informationization, the software company is responsible for the main engineer of the system to leave the company due to various reasons. After that, the system has serious problems in maintenance and upgrading, and after barely maintained four months, A company announced that the SCM system completely failed. The scale is up, the logistics problem comes from A company's large food processing base. Since the 1980s, there has been more than 50 domestic and foreign subsidiaries, more than 300 products have passed the agency and supermarket to consume Sales. With the initial operation of new projects in 2001, A company's daily production capacity has been adjusted nearly 20%, which has reached 20% in the same food market in the country. The scale is up, the problem is also coming, that is, how to send food to the consumer in the first time, become a company urgently needed to solve the top priority. The rapid expansion of the company's scale, and the market share is increasing, and the requirements for collecting and processing information capabilities are constantly increasing. Since the power of the information is not from the heart, the manager feels more and more. The first is the supply chain management system. Thousands of products purchased outside A company, produced thousands of products, most of them sell out through the sales network throughout the country. Company A has more than 300 branches all over the country, but sales branches and headquarters will also pass telephone, fax, and email to communicate sales, stocks, finance and other information and management instructions. Company A is based on the information channels based on fax email, and it is not possible to effectively control, causing effective control, resulting in outstanding stock, breaking goods, pressed goods, and string and other phenomena. In addition, A company is getting more and more powerful in the food distribution link. A company distribution center has more than 100 people receiving faxes per day, then manual statistics, after 5 or 6 hours, statistical results finally calculated from the fax paper of the mountains, and then reported to the production plant and produced by single production. The distribution is a team that is copied to the delivery, which is responsible for bringing the goods from the production plant, and distributes them by single distribution. In the evening, the distribution center was responsible for pulling the goods not sold back to the production plant. Sometimes because of the wrong manual statistics, the staff is busy with the numbers in the middle of the night, called hard. Company A is increasingly eager to SCM demand.
Since 1998, it began planning to the official bidding in 2001, and a company embarked on the road of informationization. Like many domestic companies, this process is not going well. Compared with other manufacturing companies, the company's production process is relatively simple, and the circulation link is crucial. They are decentralized in operation. They have relatively concentrated in management, and at that time, domestic and foreign management software is difficult to adapt to a company business. Structure requirements. At the end of the boldness attempt to develop, the company chose a company to have some experience in supply chain management software, but a large-scale company cooperates to develop its own SCM system. Due to the lack of information technology talents, the software development, maintenance, and upgrades will be enapped by the software company. In February 2001, the software development officially begins, and the software company specially elected a composite talent that is relevant and understanding the business as a full responsible person of the project group, allowing it to form a development group. Due to the strong cooperation between A, the development process of the project is smooth, and the project is only available for 8 months from the project. The successful operation of the project allows A to taste the sweetness. The workload, management strength, fineness and efficiency of the business department have been greatly improved. In the past, more than 100 people's supply chain business was also busy, and now the entire supply chain is a strip of the entire supply chain. Company A has partially implemented orders automatic generation, automatic upload, automatic classification summary, automatic distribution processing, online inventory, etc., providing support for the company's rapid expansion in management technology. In case of accidents, key personnel resigned in April 2002, SCM project has been successfully put into use for nearly 6 months, and the main leadership of A Company is in the case of the company's correct choice for corporate informationization, the software company is responsible for the system The person in charge left the company due to various reasons. Subsequent software company immediately appointed another ability to be a good ability to take the system to be responsible for the upgrade and maintenance of the system. Shortly after going on, the system has an unexpected embarrassment. The person in charge led the development team to earnestly organized the previous work. The vulnerability of the emergence has taken several modifications and improvement methods, because there is no understanding of the system development process and ideas, causing more conflicts in the system, the problem is not resolved, but the problem The more you come. After three months, the system is almost in the state of paralysis, and the normal operation of A is a difficult to estimate loss. The high-level leaders of the company saw that the project was stopped, and the completion of the SCM project was announced. =========== Prescription 1: Jumping out of the talent loss See the SCM implementation a company has no informationization team, especially the lack of complex talents that do not only understand the business, is the company's SCM An important source of system failure. A Company Case Background A Company lacks not only the failure of IT Talent A Company SCM system, the most direct fireflower is the loss of the SCM system development key personnel, but in-depth analysis, found the company's SCM system Failure is caused by many reasons. First, a company does not have an informatization team, especially the lack of composite talents that do not both understand the business, is an important source of the failure of the company's SCM system. If the company has its own IT team, the degree of dependence on the software company will decrease, may not cause the system failure due to the loss of software companies, and the fate of the SCM system will definitely rewrite. Second, another objective reason for the failure of a company SCM system is that the SCM system that is suitable for the production process simple circulation link is not mature. A company is on the SCM system, because the unit lacks information technology talents, consider purchasing domestic and foreign mature software to reduce risks. Company A discovers the SCM system in the market, product maturity, and unexpected decline in productivity, it is difficult to find the right product, so the company has to seek customization of development.
Third, A company did not pay attention to the management level of software companies when choosing software companies. Software corporate quality is the guarantee of software quality. Many software companies are unstable, and they walk like, and the responsibilities of the implement persons are unclear, and the business quality is low. Software development management is not in place, has developed a good function, its development process, thoughts are in the head of developers, and there is a fatal problem in the maintenance of the software, this shows that the software development process management has a deadly defect, no set Effective management models and document filing measures. Let the management such a chaos have undertaken such a development task of such a big project, and its failure is also a morning and evening. Fourth, A Company lacks consultation and supervision in project projects and software development. Company A has chosen a software company that manages so confusing to undertake the development and implementation of SCM system, and every process of informationization is rough. It is rushing to systematically, this shows that A company is planning and implementing units. The choice of consultation and other consultations, or insufficient consultation maturity. It also shows the lack of supervision work. Success requires "Exquisite Camp", promotion group, consultation and supervision combined with a company case, this summary about how to successfully implement the idea of SCM systems: First, a company's own stable information construction team is enterprise SCM The fundamental guarantee of the success of the system. So far, in the construction of corporate informationization, "Excellent Camp" model is increasingly recognized by the company. The advantage of "Exquisite Camp" model is that the strengths of enterprise IT construction is mainly, internal technologies and business backbone and external experts are complementary; the business, IT, project management is closely combined to ensure the success and sustainable development of enterprise informationization projects. The difficulty of "fine soldiers" model management is to be familiar with business, technology, and project management composite talents are very lacking in the enterprise. An enterprise's own stable information construction team is the fundamental guarantee of the success of corporate informationization. The leaders of the company need to ensure the stability of this team through management and incentive systems, career planning, etc., especially keep And use a good composite talent to the fundamental guarantee of successful enterprise informationization construction. Second, the company's self-supply chain management promotion consultant team is the key to the success of the enterprise SCM. Supply Chain Management Application Guidelines for a DPRK, requires companies to continue to explore, continuous development, keep pace with the times. The company established the company's supply chain management development strategy team (can be exhausted from various departments), on the one hand, in order to continuously adjust, monitor the development and application effect of enterprise supply chain management; at the same time, as companies continue to develop, new topics and New point of view. Third, choose the right consulting unit is an important factor in the success of the enterprise SCM. The healthy development of enterprises, the urgent needs of the health development, calling for neutral consulting service providers, communication, coordination Party A, Party B relationship, helps enterprises to conduct feasibility research, overall planning, selection tendering, protect enterprise information investment, and improve project success rate. This is the need for the healthy development of the enterprise information consulting service market, but also the inevitable choice for IT enterprises, consulting companies and users. Fourth, engineering supervision escorts the company SCM successfully. Choosing the appropriate SCM supervision unit, responsible for the comprehensive comprehensive qualification of the enterprise SCM system, responsible for organizing companies related to computer application development companies or promoting enterprises SCM management systems for tendering, responsible for organizing companies and companies signing collaboration contracts, and A clear service goal is proposed for technical service units. After the project is completed, an expert assessment acceptance is hired to ensure that the enterprise SCM application system has no failure. Prescription 2: Enterprises should "toss" R & D employees with various ways to toss R & D personnel or R & D managers, and companies cannot just ask R & D staff to undertake research and development, and must also ask them to communicate, communicate, interact as part of work. Pay attention to talents, especially the development of key employees, is not to pin the company's life and death and development on a certain two employees. In fact, emphasizing the importance of talents on business development. From the perspective of enterprises, first, we must ensure that core employees continue to contribute to companies, and second to reduce enterprises' risk caused by individual factors.
Management R & D personnel do a good job in two hands to solve the problems mentioned in this case, the leadership of the company should solve it from two aspects, first, what is the case of the enterprise, how to let the knowledge leave after the flow, and It can be passed down. First, what is the problem of people who stay in people, that is, what is the means to let core R & D employees can serve for a longer time. This requires enterprises to establish a sound talent management mechanism, such as the perfect talent cultivation system, scientific performance management system, effective comprehensive incentive system, elastic position, and even open cultural atmosphere, team spirit. From the law of personal career development, someone is very difficult to stay in a business, even if this company may have a very complete management system. This is determined by the characteristics of knowledge-based personnel, he needs to constantly break through self, constantly surpass yourself to achieve its own value. Therefore, the stability of talents is relatively, and the liquidity of talents is absolute. Under this premise, we have to find a solution from the second level, that is, the company should reduce the risk through management of core persons. This risk is the risk of business operations due to individual changes as seen in the case. Since more knowledge is in a personal mind in a hidden form, if the company does not establish a valid learning and knowledge sharing mechanism, then this knowledge will be difficult to copy, learn, and cannot be used. So personal flow inevitably take away related knowledge, skills, so that work is difficult to continue. Therefore, the key to the management of core personnel is the management of its knowledge, the core of knowledge management is to transform the hidden knowledge into dominant knowledge, and transform individual knowledge into organizational knowledge. From the above case, if this company will retain the process documents, data, procedures such as process documents, data, procedures, or the corresponding personnel of the development team understand the entire idea of programming, after the person in charge, the system maintenance should be Can continue. Therefore, companies doing knowledge management is the key to reducing the impact of R & D staff to enterprise. The concept of several ways of "Tossing" R & D employees has been "popular" in China, but it is not effective as people expect. Professor Dawenport, said Professor Dawenport, pointed out in his "two-stage theory of knowledge management", at present, most companies still stay in the primary stage of knowledge management, that is, people's understanding of knowledge management only stayed in collecting knowledge, passionate Establish a stage of "knowledge base". Although there are many text-recorded content, it is not only not conducive to knowledge, but also is not conducive to knowledge search and use, but also make knowledge of "quality". For the contributors of knowledge, submit the relevant information is the form of walking. The essence of knowledge management is to make knowledge understand and use, and knowledge that cannot be understood is useless, and the knowledge that cannot be used is invalid. For example, in this case, even if the person in charge of this system has left some development materials, if it is not submitted for the purpose of use, these information either irrespective, or save the core content and cannot make the later people. So these "knowledge" is tantamount to the waste paper. So how do companies conduct knowledge management? In fact, knowledge management is very simple, not to mention knowledge management will be able to link in the management system that sounds. Knowledge management is a kind of thought, implementing knowledge management is actually the first to create a development of learning and exchange culture, and think about "toss" developing employees, increasing communication, communicating between them. First, establish a culture of open knowledge exchange. From the psychological characteristics of R & D personnel, how many of them will be conservative, do not want to let too many people easily learn their own things, otherwise they may be threatened.
