Ivr's technician's name is relatively large. If you can clear what you need to do, better, for example: business design, business development, system maintenance, platform development.
If business development, you only need to pay attention to business content, which is not high, you can understand the business development tool for specific platform systems (you need).
People in business design need to know the market, consumption habits, consumer psychology, and understand the advantages of the communication system, limitations.
System maintenance requires telecommunications basic knowledge, computer basics.
Platform development requires rich programming experience, familiar with the theoretical knowledge of the telecommunications system, and more understanding of current mainstream equipment
