Certification is not given to others -
To make CMM roots in China
─ Advice from CMM practitioners reporters Liu Haifeng
---- CMM certification gradually attaches importance to China. Recently, the Beijing Software Industry Promotion Center has developed three new measures to promote CMM certification with the support of the Beijing Municipal Science and Technology Commission. Two years ago, some companies have begun to introduce CMM systems. So what should I pay attention to in promoting CMM certification? What benefits can it bring for us? We interviewed several CMM practitioners such as wishes. Their experience is concerned about the domestic preparation or the promotion of CMM certification may not use value.
One of experience: At the beginning of CMM, the benefits should be recognized by the company and individuals.
---- Software is a product, how to ensure its quality and the speed of production? There must be a necessary specification and system, which allows all software development test engineers to do design, encoding, testing, integration, etc. in accordance with this system to ensure its last quality. This development system has international and has its own formulation.
---- In the Motorola Application Technology R & D center, I successfully led the CMM4 level certification. Mr. Li Qi, who is currently the executive vice president and Chief Technology Director of Cantonese Executive, what benefits can CMM bring to the company? It is to use a sentence that is conducive to the company's long-term cost control. With this system, it can more accurately budget the cost of development; more importantly, it is because of the guarantee of quality, waste in modification, and solving the cost of customer complaints will decrease. After the problem, the on-site discovery resolved the cost of solving the problem than the design, usually a few more times. Most of the situation is now lacking software specification systems, just seeking fast. After the software comes out, spend a lot of time repair, to deal with low customer satisfaction, the cost is easy to lose control. With the system of CMM, it will reduce the cost of this aspect or greatly reduced. Inspiration of the wave of soft, the experience of improving the Ministry of the Ministry is that CMM only indicates what to do, but not to indicate how to do it, it is not methodology, but when learning CMM, we can learn from Middle School to analyze the problem. User's understanding is to absorb advanced management ideas, enhance the company's development management level, and improve the visibility and predictability of the product development process through CMM, and improve product development capabilities while improving product development.
---- CMM For R & D personnel, the benefit is to increase a set of effective discipline, CMM can standardize a series of behaviors of the test personnel to ensure quality. In addition, in such a system, it can also be found to make the quality of the product have a considerable guarantee, thus bringing efficiency to individuals. This is also a sense of accomplishment to individuals, increasing the reputation of employee itself.
---- This benefit is only recognized by the company and individuals, CMM can really root root.
Experience 2: Understand as soon as possible, pay attention to the quality is more important than making money
---- There is a common point to accept the "Quality Management" for several companies that have interviewed, such as homes, swings, soft use of friends, Kingdee, and East Alcai, and the purpose of promoting CMM. It should be seen that advancing CMM certification, we are facing a large environment background: China is going to join the WTO. Regardless of which industry, competition will become increasingly fierce, users' requirements for quality will become higher and higher. In the past, Chinese consumers were really lower, so the survival of Chinese software companies did not have problems. They don't need to pay attention to quality. Unlike India - it needs to be exported to the United States, the Indian software company is very early to establish a CMM system. . Li Qiyu said: China's company must have a bigger ambition and go to internationalization. Like a job, our core is the application software, general software and software related services. We must have the level of international competition, get the order of the United States, withstand some of the commission programs of some European companies. The wise should be the best in the Chinese software industry, and we have not tried to compete in the international market. Therefore, we must step up the pace, build our software development mechanism as soon as possible, introduce the CMM system to improve management. Become a transnational company headquartered in China. " Kingdee Company also proposed: Introducing the CMM system is to provide domestic and foreign customers with software that meet international quality standards, ultimately enhance customer satisfaction. If all companies in China have established this system, it is necessary for international competition to compete international. If you don't think from the long run, it is easy to get into the trap that is difficult to pay for your difficult eye. CMM is necessary for China, can't see it. Experience 3: During the establishment of CMM, pay attention to the differences between Chinese and foreign corporate culture
---- The difference between the national conditions and culture of each country should also pay attention. Li Qizhen's personal experience is that the difference between the United States and Chinese companies is in business specifications. The United States is a system that is higher than personal, and companies must comply with the company's system from the first hand to employees. The phenomenon of people in Chinese companies are more likely to be higher than the system. So many of the United States have more data, which is determined by the data help the company; China's enterprises are more emphasized, emphasize the relationship. Furthermore, due to the relationship of the system, the United States emphasizes the team spirit. In fact, the CMM is also more effective through this set of institutions through this set of institutions, and can achieve communication and complementary effects. The shortcomings of a certain employee, can be seen through the team, and an employee's design has an error or has its own blind spots, and can be pointed out through the team review. Once you have a problem with others in China, it will be understood as "I can't go with me", "I" will have no face. Due to the different cultures, facing the same behavior, it can be said that "you are helping me", you can also say "you are looking for me." The view is different, the mentality is different - establishing CMM must pay attention to this.
Experience 4: The mechanism must be live, blindly move
---- The CMM system is to develop testers, and the intervention of developing testers is quite important. The wave is not spent more than 1 million yuan, but they have two points of practice to pay attention: they have selected 5 KPA (key process domains) in CMM2, and add two KPAs. (Performance Assessment, Internal Test), believes "If you don't poult hook like the assessment". This pragmatic attitude is worth affirmative. The person in charge of the East America Alpine and Dingxin is emphasized that CMM certification is not for that certificate, not to be extensive.
---- At the beginning, the most important thing is how to use the key project to learn how to use it, let developers will use these steps to get the benefits. Only true feelings will be willing to turn CMM into discipline to gradually introduce more KPA. The wise also said: We will not blindly introduce all KPAs, transplanted - there is no need, the most important thing is what we need is what we need. If it is not a living, the photo is useless.
---- Blindly copy CMM, put it there, there is a document, but no one goes, no one is going, it is unnecessary bureaucratic article. Experience is five: CMM is a constraint, it is important to be implemented,
---- Most of the companies interviewed have set a full-time institution. The common experience is that the workload is very large, so that the development testers like CMM certification to make this system "live". Some companies' practice is to let developers write their own standards and then supervise.
---- Practitioners realize that the key to CMM certification is not the first few, it is important to understand this system, what is the development method and the steps. Developers have learned, they have been used, and it has also achieved good results, which is more important than anything.
---- Wave Trenden Deemed that he has been carrying the CMM, and summarizes: the definition of life cycle model is the starting point of CMM, and it is also difficult. Dingxin believes that using good management tools (ie, software management software) is critical, they use Microsoft's "Source Safe" and their "Project Assistant 2000" that is being developed.
Experience 6: Final effect assessment, what questions are used to make a test gold stone
---- CMM practitioner said that CMM is not a Bible, there is no perfect product in the world, and there is no perfect system - including CMM. But it is very important to have any way, the system can continue to improve the necessary improvements, so that your quality improves. "CMM provides guidance for the software process of improving the entire enterprise, not for a specific project. CMM does not guarantee that under this process framework, the product is successful. The success of the product is a combination of various factors, such as the market, etc. factor."
---- Li Qizhen said this: If a department goes to CMM 4 and CMM 5, you ask how to develop testers should do it, he can take a document immediately to show you, tell you the process of doing this project: how to design How the demand is established, how to improve the quality in the process, what is the quality indicator, how much is the indicator last year, how much should be improved next year, what method to improve it, what to solve different departments Different ideas, how much time has improved in every stage. Less than cmm 4 and cmm 5, if you want him to talk, you can't say it. And to CMM 4 and CMM 5, you ask different engineers, saying slightly, but basically varies.
---- Ren Beilin believes that the continuous improvement of the CMM certification process is based on many small, evolutionary steps rather than revolutionary innovation. The standard is not necessarily advanced, but as long as it is unified, quality and efficiency are improved.
Post-edged sense: CMM will not lose its mark meaning
---- The Ministry of Information Industry begins to pay attention to CMM certification, give policy encouragement, and now there are domestic software companies that CMM is recognized by the world, and it is a passage of software products into the international market. We can't help but worry: will CMM lose their original spirit?
---- A company puts the "ISO 9001 Certification" as a glory in 1994 to promote, but later ISO 9001 "is a software company can spend 100,000 yuan through", more and more Many companies don't have because of ISO 9001 quality certification, but the quality is generally improved, ISO has lost its authority mark - users do not buy this account. Interestingly, the first year known as the first company has never mentioned this, I feel "no face."
---- We are worried about that when CMM certification is blooming everywhere, will CMM lose their mark in China?
---- If something is just to do it, it will be big enough! ---- In the face of China's upcoming WTO, there is only one "passport" in China. It is far less than enough. According to the experience of practitioners, it is not pragmatic in understanding the CMM as "software products into the international market". For software companies, it should once again recognize: quality and efficiency, how important is the software industry? The leadership of the enterprise needs to truly understand: What can CMM bring to improve corporate efficiency, improve product quality?
News material
What is CMM?
---- CMM is developed by the Software Engineering Institute of the University of Carnegun University, China, is currently the most popular, most practical software production standards and software enterprise maturity level certification standards.
---- CMM is the abbreviation of Capability Maturity Model, is a method for evaluating software contracting capabilities and helping to improve software quality, focusing on the management and assessment of software development process. .
---- CMM is divided into five levels: level is initial grade, secondary is repeated grade, third level is defined, the fourth level is managed, five is optimized.
Domestic software companies react (incomplete statistics)
---- Dingxin Company: I started CMM certification in 1997. In July 1999, the CMM Level 2 Certification of the Third Party Certification Body was passed. The professor of Tsinghua University is hired as a consultant and has a full-time department. Currently, CMM Level 3 certification work is now.
---- The wave is soft: The establishment of the R & D Management Department is responsible for the promotion of CMM. From the second half of 1998, the promotion of CMM systems has been carried out, and now it has introduced five in 6 KPA in CMM, and added two KPA (performance assessment, inside test), did not apply for certification.
---- East Alpai: Beginning in the second half of 1999 On September 29, 2000, the US review institution was reviewed and passed through CMM Level 2.
---- UF: As early as in the second half of 1999, a specialized group was established to explore the CMM certification and implementation. In October 2000, it is clearly prepared to review the CMM assessment. The recent goal is to pass the CMM level 2, while preparing to pass the three levels of information.
---- Kingdee: CMM Implementation Certification has been launched, and the 18 KPA improvement development process is planned to use CMM, select the level implementation corresponding to the current status of the company. There is a full-time study, and the implementation of the team promotes CMM.
