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Click on the link and you can't open the new Internet Explorer window or no response.
symptom
When you click the hyperlink in an email or web page, or right-click the hyperlink on the web page and click
When turned on in a new window, one or more symptoms may be encountered:
• There is no response. • The new window may be blank. • You may receive script error message similar to the following error message:
No Such interface supported.
• Internet Explorer may have no response when you click Print or Print Preview on the File menu. When you try to connect to a web folder, you may receive the following error message:
The Current Operation Could Not Be Completed Because An Unexpected Error Has Occurred.
the reason
This issue may be caused by one or more reasons:
• The (default) value setting in one or more registry keys is incorrect to the URLMON.DLL file:
[Hkey_classes_root / clsid / {79eac9e0-baf9-11ce-8c82-00aa004ba90b} / inprocserver32]
[Hkey_classes_root / clsid / {79EAC9F1-BAF9-11CE-8C82-00AA004BA90B} / inprocserver32]
[Hkey_classes_root / clsid / {79EAC9F2-BAF9-11CE-8C82-00AA004BA90B} / InprocServer32]
This phenomenon may occur if you have a customized version of the custom version created using the Internet Explorer Management Kit (IEAK) 5.01 Service Pack 1 (SP1), 5.5 SP1, or 6.0. • The following registration items are lost or corrupted:
HKLM / Software / Classes / Interface / {00020400-0000-0000-C000-000000000046}
• One or more files are lost, damaged or not properly registered:
• URLMON.DLL • MSHTML.DLL • ACTXPRXY.DLL • Oleaut32.dll • Shell32.dll • Shdocvw.dll
solution
To resolve this issue in Internet Explorer, follow these steps:
1. Exit all procedures running. 2. Click Start, and then click Run. 3. Type Regsvr32 Urlmon.dll and click OK. 4. When receiving the "DllRegister In Urlmon.dll successde" (DllRegisterSerserver success) message, click OK. If the problem is not resolved, repeat step 2 through 4 of each file (in step 3, replace URLMON.DLL with the following file names):
• SHDOCVW.DLL • MSJAVA.DLL • ACTXPRXY.DLL • Oleaut32.dll • mshtml.dll • Browseui.dll • Shell32.dll (Windows XP and Windows 2000) If the problem is not resolved, check the following registry value Whether to exist and whether it is correct:
HKLM / Software / Classes / Interface / {00020400-0000-0000-C000-000000000046}
name:
(Default)
value:
Idispatch
HKLM / Software / Classes / Interface / {00020400-0000-0000-C000-000000000046} / proxystubclsid name:
(Default)
value:
{00020420-0000-0000-c000-000000000046}
HKLM / Software / Classes / Interface / {00020400-0000-0000-C000-000000000046} / proxystubclsid32
name:
(Default)
value:
{00020420-0000-0000-c000-000000000046}
If the problem is still not resolved, please reinstall Internet Explorer. If you are using Internet Explorer versions included in your operating system, reinstall or repair your operating system.
Internet Explorer Administrative Kit Users If you have installed Internet Explorer, you have a customized version of Internet Explorer, a custom version of the Internet Explorer Administration (IEAK), 5.5 SP1, or 6.0, and you can re-register URLMON.DLL files resolve this issue, contact the Microsoft Product Support Service to get the following fixes.
IEAK FOR Internet Explorer 6Microsoft now provides a supported fix, but this hotfix is only used to solve the problems described herein. This fix is applied to a system that encounters a particular problem mentioned herein.
To resolve this issue, contact your Microsoft Product Support Service to get this hotfix. For a complete list of Microsoft Product Support Service Phone Nesters and Support Fee Information, visit the following Microsoft Web site:
Http://support.microsoft.com/default.aspx?scid=fh; [LN];cntactms
Note: Special circumstances, if Microsoft Support Professionals determine that a specific update can solve your problem, it is generally charged to receive a call support service fee charged. For other support issues and matters that are unable to resolve specific updates, support fees will be charged.
The English version of this hotfix has the file properties (or updated properties) listed in the following table. The date and time of these files are listed in Coordination General Time (UTC). This time will be converted to local time when you view the file information. To learn the time difference between UTC and local time, use the Time Zone tab in the Date and Time tools of the Control Panel.
Date Time Version Size File Name
-------------------------------------------------- ----
11-OCT-2001 19:45 6.0.2710.1100 189,440 ie6wzd.exe
Note: This hotfix is not distributed by using the fix installation package, but an actual binary repair program you must manually replace. To this end, please rename it
IEAK Install the old IE6wzd.exe file in the IEBIN / OPTIONAL / EN folder, manually copy this hotfix into this folder, then rebuild your IEAK package to include this hotfix in your package in.
Important: If you use this hotfix, you must apply this hotset to the IEAK installation after using this hotfix.
IEAK FOR Internet Explorer 5.5Microsoft now provides a supported fix, but this hotfix is only used to solve the problems described herein. This fix is applied to a system that encounters a particular problem mentioned herein. To resolve this issue, contact your Microsoft Product Support Service to get this hotfix. For a complete list of Microsoft Product Support Service Phone Nesters and Support Fee Information, visit the following Microsoft Web site:
Http://support.microsoft.com/default.aspx?scid=fh; [LN];cntactms
Note: Special circumstances, if Microsoft Support Professionals determine that a specific update can solve your problem, it is generally charged to receive a call support service fee charged. For other support issues and matters that are unable to resolve specific updates, support fees will be charged.
The English version of this hotfix has the file properties (or updated properties) listed in the following table. The date and time of these files are listed in Coordination General Time (UTC). This time will be converted to local time when you view the file information. To learn the time difference between UTC and local time, use the Time Zone tab in the Date and Time tools of the Control Panel.
Date Time Version Size File Name
-------------------------------------------------- --------
18-DEC-2000 17:22 5.50.4612.1800 183,056 ie5wzd.exe
Note: This hotfix is not distributed by using the fix installation package, but an actual binary repair program you must manually replace. To this end, please rename it
IEAK installation folder / IEBIN / OPTIONAL / EN folder Old IE5wzd.exe file, manually copy this hotfix into this folder, then rebuild your IEAK package to include this hotfix in your package in.
Important: If you use this hotfix, you must apply this hotset to the IEAK installation after using this hotfix.
IEAK FOR Internet Explorer 5.01Microsoft now provides a supported fix, but this hotfix is only used to solve the problems described herein. This fix is applied to a system that encounters a particular problem mentioned herein.
To resolve this issue, contact your Microsoft Product Support Service to get this hotfix. For a complete list of Microsoft Product Support Service Phone Nesters and Support Fee Information, visit the following Microsoft Web site:
Http://support.microsoft.com/default.aspx?scid=fh; [LN];cntactms
Note: Special circumstances, if Microsoft Support Professionals determine that a specific update can solve your problem, it is generally charged to receive a call support service fee charged. For other support issues and matters that are unable to resolve specific updates, support fees will be charged.
The English version of this hotfix has the file properties (or updated properties) listed in the following table. The date and time of these files are listed in Coordination General Time (UTC). This time will be converted to local time when you view the file information. To learn the time difference between UTC and local time, use the Time Zone tab in the Date and Time tools of the Control Panel.
Date Time Version Size File Name
-------------------------------------------------- -------
01-NOV-2000 11: 01A 5.0.3210.3100 177, 424 IE5WZD.exe Note: This fix is not distributed by using a fix installation package, but an actual binary repair program you must manually replace. To this end, please rename it
IEAK installation folder / IEBIN / OPTIONAL / EN folder Old IE5wzd.exe file, manually copy this hotfix into this folder, then rebuild your IEAK package to include this hotfix in your package in.
Important: If you use this hotfix, you must apply this hotset to the IEAK installation after using this hotfix.
The information in this article applies to:
• Microsoft Internet Explorer 6.0 • Microsoft Internet Explorer 5.5 Service Pack 1 • Microsoft Internet Explorer 5.01 Service Pack 1 • Microsoft Internet Explorer 5.0
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