Techniques "Communication"
51CMM.COM original author: ♀ Wang Zheng bleak ♂ [2004/03/15]
'Project Management is a science', which is aware of my understanding of project management, saying it is science because it includes the management knowledge and management system of the Chinese side of the project management. As a result of project management, people naturally think of its eight elements: scope, time, cost, quality, manpower, risk, procurement, communication, a successful project is tightly related to these factors, and cannot be separated. However, in the actual participation of the project, during the operation of the project, you can find which factor in the project management, the most associated, involving the most active, Stakeholders, project officers generally include customers or users. , Project team, project company management, etc. some of the main stakeholders. Time, cost, quality, manpower, risk, procurement is a large part of the project management, is the communication of people, and how to manage people's management, how to form a successful project team, how to play a team in the project All potential, how to relate to customers, how to make customers satisfied, these are the elements that must be in the "Communication" management project manager. To do a good job in various elements, to be implemented in people's management, we should stand on these "Project Dry" perspectives, from their needs and benefits, maximize their value through the project, if you get rid of these, Then the project is hard to succeed, and a case in the actual encounter in project management: before, we received a project on the development of business management system. At that time, the demand provided by the user was just a few pieces of paper. Feedback said that it is the most clear and detailed requirement, and includes several reports needed. After receiving the order, we started the initial demand research, because of our communication, customers have not provided other relevant information, Thus, we analyze its business processes according to the needs provided, and transform business processes into system models, and confirm with customers a ring, and after a multi-week refinement research and analysis, we sort out six Seventy-page demand, when confirming with customers, the customer's department manager has a sentence to all our work: "This is not what we want, although we are now in this process, but to system, our The process is also changed, basically not in this way! "This is the project manager at the beginning, the problem that is neglected before communicating with customers, the demand research is to work with customers, the functions, processes, operations Waiting for the basis, and demand decision makers must be the head of the project manager or department, so if the project manager has fully considered the demand and feasibility of the project before demanding and communicating with the customer, listed a demand management (including Detailed communication plan and requirements Communication) Program, considering the needs of people, resources, time required for demand communication, to ensure the accuracy of demand research, although some factors are customer-speaking, but we should stand at their angles For it considering some objective and subjective factors, this is not to consider some hypothetical or constraints before communication, and communication requirements are not fully clear. In terms of specific activities, reference "Project Management - Communication Management" is also the same as the project. Because the project manager does not reflect some of the process's actual and communication situations to the department manager, although some responsibility is not what we should bear However, due to the complaints of the customer, the department manager naturally returned all the responsibilities in the project manager. After adjusting the way of activity and communication, we spent another further investigation and analysis of the demand for more than two weeks. The final analysis of the demand document has been completely different from the original, and the number of pages has risen to more than 200 pages, customers Satisfaction naturally reaches 100%.
The two weeks of previous weeks is equal to useless, the cost of the project is also a few turns more than pre-estimated (because the demand function of actual research is much more than the original estimate). The communication mode of demand management in software development affects the accuracy of the requirements baseline. In the development, design process of the project, the communication mode between project managers and project members and the project manager's construction skills also directly affect the success or failure of the project. key. The purpose of communication during the project is to "maintain project progress, identify potential problems, seek recommendations to improve project performance", if the project is developed, there is no good communication in the design, and there will be an intentional project. Failure, I have heard such an example, a company has developed a set of test performance management software, project demand is very perfect, and the systematic analysis is also clear, clear, but in the development phase, the project manager discovery system analysis A function of an intermediate layer error, because the function module was responsible for developing by him. At that time, he made it directly to his parameters, and did not communicate in time and other programmers. After others, I forgot this. However, when the project is close to the end, the system suddenly has a large bug that affects the operation of the entire system. Finally, after spending a lot of manpower, after the inquiry, it is found that the parameters of this project manager change is wrong. If the initial name this project manager can communicate in time and others, this error is completely avoided. However, these errors delay the delivery of the system in the contract period, affecting the interests of the customer, the last tens of thousands of projects compensate for nearly 100,000 users. Therefore, communication during the project sometimes affects the success or failure of the project, the same good cooperation team can make the project to achieve a half-time effect. Have aware of such a software development project manager, the concept of his project management is "People-oriented", in project activities, he considers the material and spiritual needs of each project member, when communicating with customers, he pays attention to customer needs What, what can provide customers, each time his project is always faster than others, the cost is low, the project team cooperates, and each member is good, this is envious of other project managers. Communication in project management, there is an inevitable, irreplaceable important position, in 1995, Stanish Group's research found that three main factors related to IT projects are: user participation, supervisor support, demand Clear clear. All these factors rely on good communication skills. In addition to preparing a good communication plan in the previous period of the project, the project manager must understand how to manage the team scientifically, how to communicate with the 'Project Dry Department', stand in the position of each role, want customers to think, urgent The customer needs, so that customers can make customers maximum through our project results, so that customers are satisfied, so that the success of a project can be achieved. In the nearest outsourcing project, our project team has made a clear refinement requirement of data acquisition, results acceptance, review, and review based on various stages of the subcontractor. This is in operation. There is a clear communication form and goal, and the progress of the project is more smooth. Speaking of project management is an art, not only in communication skills between "Project Dry", who will be brought together, but how to flexibly drive it, making these elements more flexible Together, it is more suitable for actual project operation, which requires the management of project managers, the operation of skills, and management strips are dead, but people are alive. In no matter which field project management, these communication skills are common and cooperated with relevant elements of other project management requirements.
