What is six Sigma?
Globalization and the information, products, and services have changed our customers' operations in business - the old business model is no longer valid. Today, more competitive environments can no longer allow errors. We must make our customers feel satisfied, and even if you have no doubt, we will continue to find new ways to surpass their expectations for us. This is why Six Sigma quality has been integrated into our corporate culture.
Six Sigma definition
First, let's define what is "negative". This is not a secret thing, it is not a paragraph of the word or a beautiful slogan. Six Sigma is a very stringent process that will help us focus on developing and providing a few perfect products and services. Why do we need "Sigma"? The term "Sigma" is a statistical term that measures how far a given process deviates from the perfect definition. The central idea of Six Sigma is that you can measure how much "defects" in one process, and you can systematically find the way to eliminate them, and close to "zero defects" as much as possible. Six Sigma has changed the genetic gene of General Electric Company - now, it runs through everything we did, integrating every product we designed, became our way of operation.
Six Sigma Strategy
In order to achieve six Sigma strategies, each process can only produce opportunities that do not have more than 3.4 defects per million. Here, "opportunity" is defined into an opportunity to generate unqualified products or to meet the required specifications. This means that we need to implement our key process almost no shortage. Six Sigma is the goal of our struggle, and it is also a philosophy that integrates our corporate culture.
Basic concept of Six Sigma
At the core part, six Sigma include some basic concepts.
Important for quality: the most important feature for customers
Defect: Products that cannot be delivered to customers
Processing ability: your process can be delivered
Bifurcation: what customers can see and perceived
Stable operation: Ensure that the process that can be predicted to expand the scope of the customer to see and perceive
Six Sigma Design: Designed to meet customer needs and handling
GE quality development process
In the late 1980s, General Electric Co., Ltd. began to turn to quality. As the starting point of our quality development process, Work-Out® not only allows our culture to accept the thoughts from each employee, every place, eliminating bureaucracy, and borderless action will naturally harmonize into our corporate culture. Among them, it has created a learning atmosphere that directly produces six Sigma. The corresponding problem now is: Six Sigma is a way to be deeply envoys, or the way of thinking about the process? Regardless of the debate out, it has run through each business and every level of service throughout the world.
Work-Out® defines our behavior in the 1980s. Today, six Sigma are defined for our work and build a stage for helping our customers know six Sigma.
Realize the key elements of quality commitment to customers ... Customers, processes and employees
Quality has three key elements; customers, processes and employees. In order to keep the company's world-class status in terms of quality, everything we do will focus on achieving these three basic elements.
1: ... customers make customers satisfied
Customers are the core of the world's world; they will define quality. They expect information about product performance, reliability, competitive price, timely delivery, service, clear and correct transaction processing and more information. For each aspect that affects the customer feel, we deeply know that it is not enough to be excellent. Make our customer satisfaction is critical. Because if we don't do this, there will be someone else!
2: process
Thinking
Quality requirements We usually stand on our own position instead of our own position to examine our business. In other words, we must trial our business process from outside and internal. Through our understanding of the business cycle generated by our customers and the transaction process, we can find what they see and feel. With these knowledge, we can find out the way, increase customer value or further improvement from their views. 3: ... employee
Leadership commitment
People have created results. For universal electrical company's quality system, all employees' participation is as important. General Electric Co., Ltd. will provide employees with unlimited opportunities and motivation, allowing them to pour their talents and energy on the efforts of customer satisfaction. All General Electric's employees will receive the necessary training in accordance with six Sigma quality strategies, statistical tools and technologies. The company provides training courses at different levels:
Quality Summary Seminar: Cultivate Six Sigma Consciousness. Group Training: The introduction of basic tools is designed to help employees participate in and participate in six Sigma Group activities. Honor black belt, black belt and green belt training: in-depth quality training, including high-level statistical tools, basic quality control tools, changes acceleration process and mobile technology tools. Six Sigma Design (DFSS) Training: Help Group members use statistical tools, for the first time to try correctly.
Quality is the responsibility of every employee. If we are eager to succeed, every employee must actively participate, fighting high and knowledgeable. Our customers feel that deviations, rather than standard values, our concerns about their own understanding, which is based on the average value of our recent performance or intermediate value. Customers will not judge us on average, they will pay attention to each transaction and the deviation of each of our delivery products. Six Sigma first focuses on reducing process deviations and then is then committed to improving processing power.
Customers are in persistent, which can foresee the business processes designed to provide world-class quality products. This is the goal pursuing six Sigma.
Six Sigma Word Quality Steps and Models
DFSS - (Six Sigma Design) is a systematic methodological application tool that helps us design those products and processes that meet customers' expectations and produce six Sigma quality standards.
DMAIC - (definition, measurement, analysis, improvement, and control) is a continuous improvement process. It is a systematic, scientific, real-based process. This closure process eliminates the beneficial steps, often focusing on new measurement methods, and actively apply technology to pursue improvements.
Six Sigma - equivalent to each product or service transaction only allows a quality requirements that occurred in 15,000 defects. Savings to be perfect.
Quality tools
Company employees will have to accept different tools and terms related to quality. The following is just a small part.
Control Chart - Monitor the deviation value that changes over time during the process, and the company is reminded for those who may result in defects but cannot predict.
Defect Measurement - Used to explain the number or frequency of defects that causing the decline in products or quality of service.
Pareto chart - focus on those plans or problems, which have the greatest potential to increase improvements by displaying relative frequencies and / or sizes in a falling bar chart. The table establishes a 20% of the accidents that have been proven to be certified by the Office: 20% of the accident.
Process Mapping - For a chart narrative for how to complete things, help participants will "see" the entire process of "see", and identify the corresponding strengths and weaknesses. It helps to reduce cycle cycles and their defects when identifying individual contribution values.
Root Cause Analysis - Research on the Causes of Inconsiscies in the Process. After the root cause is eliminated or corrected, it will eventually eliminate inconsistencies.
Statistical Process Control - Application of statistical methods used to analyze data, research and monitor process capabilities and performance.
The tree chart-graphically reproduces the target of any broad range, which is decomposed into a specific step in different levels. When a solution is created, the table is used to encourage team members to extend their thinking.
Quality term
Black Belt - Panel leaders will be responsible for measurement, analysis, improvement, and control key processes, which will directly affect customer satisfaction and / or productivity growth. The black belt is a full-time job position. Control - stabilize, the deviation is normal and foreseeable. Adjust the process, guide the operation, and the process of using quantitative data.
CTQ - Quality Elements (Importance "Y") A process or practice element, which has a direct impact on the quality of it.
Customer demand, expectations - the customer defines the needs of their basic needs and standards.
Defect - the reason for customer complaints. Any defects are high for customers, manufacturers or equipment suppliers. Eliminating these defects will undoubtedly bring a lot of money.
Green belt - similar to black belt, but not full-time job.
Honor Black Belt - The original teacher. They will also review and guidance against black belts. The choice of honorary black belt is quantitative skills and the ability to teach and guide. The black belt is a full-time job position.
Deviation - the possible changes in the process or business operation.
Six Sigma PDF
