Project communication management is to ensure that the project information is promptly, correct extraction, collecting, dissemination, storage, and final disposal, and ensuring that the information inside the project team is unblocked. The communication of the internal information of the team is directly related to the team's goals, functions, and organizational structures, which have important significance for the success of the project. I. Definition of project communication management and feature project communication management, in order to ensure that project information is reasonably collecting and transmitting, and a series of processes required for the final processing. Project communication management has the following characteristics: L, complex. Each project is established closely related to a large number of companies, enterprises, residents, government agencies. In addition, most of the projects are implemented by project teams established for their establishment, with temporary. Therefore, project communication management must coordinate the relationship between departments and departments to ensure the implementation of the project. 2, system. The project is an open complex system. The establishment of the project will or all or partially involved in social politics, economics, culture, etc. Thoughts and analysis methods, whole process, and all-round effective management. Second, the importance of project communication management For projects, information communication must be communicated in the implementation of the organization, command, coordination, and control project. There is no good information communication, and the development of the development and interpersonal relationship will have restrictive role. Specifically, there is a role in the following aspects: l, decision-making and planning basis. The project team must be based on accurate, complete, timely information. 2. The basis and means of organizing and controlling management processes. Only through information communication, master all aspects of the project team can provide a basis for scientific management to effectively improve the organization and efficiency of the project team. 3. Establishing and improving interpersonal relationships is essential. Information communication, opinion exchange, how many independent individuals, groups, organizations, become a whole. Unblocked information, can reduce the conflict between people; improve the relationship between people, people and the team. 4. Important means of successful leadership of project managers. The project manager is passed to the lower personnel through a variety of ways and understands and executes the following personnel. If the communication is not smooth, the lower-level personnel cannot correctly understand and implement the leadership, the project cannot be carried out according to the manager's intention, eventually leading the project confusion or even project failure. 3. Method 1, Method 1) Formal communication and informal communication (1) official communication is the way to communicate and communicate through the channels specified in the project organization. Its advantage is that there is a good communication effect and has strong binding. The disadvantage is that the communication speed is slow. (2) Informal communication refers to information transfer and communication in the formal communication channel. The advantages of this communication are convenient communication, fast communication, and provide information in some official communication, the disadvantage is to be easily distorted. 2) Upstream communication, downlink communication and parallel communication (1) communication. Upstream communication means that the next level reflects to the upper level, that is, from bottom to communicate. (2) Down line communication. Downing communication refers to the communication of the leadership from the top of the employee. (3) Parallel communication. Parallel communication refers to information exchange between parallel departments in the organization. During the implementation of the project, you can often see contradictions and conflicts between departments. Except for other factors, the mutual ventilation between the sectors is one of the important reasons. It is important to ensure that communication channels between parallel departments is an important measure to reduce conflicts between sectors. 3) One-way communication with the two-way communication (1) in one-way communication. One-way communication refers to the status of the sender and the recipient (one-way transmission), one party only transmits information, and the other is only accepting information. This method of information is fast, but the accuracy is poor, and sometimes it is easy to cause the recipient to resist the psychology. (2) Double communication. In bidirectional communication, the position between the senders and the recipients continues to exchange, and the sender is facing the recipient with the attitude of negotiation and discussion, and the information will be repeatedly listened in time, if necessary, the two sides can carry multiple times. Repeatedly negotiated, until the two sides are common and satisfactory, such as talking, negotiation, etc.
The advantage is that the communication information is high, the recipient has the opportunity to feedback, producing an equal sense and participation, increasing self-confidence and responsibility, helping to build both parties. 4) Written communication and verbal communication 5) Speech communication and conscientient communication 2. Improve the effectiveness of communication with improvement project communication management, mainly see the status of the sender to the recipient attitude and its degree. Whether there is successful interpersonal communication depends on whether the information provided by the leader (sender) to the next person will be consistent with the understanding of the following person. In order to increase the possibility of communication success, it is necessary to ensure that the information provided by the leader (sender) and the minimal factor of the minimum, the following personnel (recipient) understand the information (instruction). 1) Method for improving effective communication (1) Pay attention to two-way communication, bidirectional communication with feedback processes, so that the sender can promptly understand how information is understood in practice, so that the tabers can express the difficulties when accepting acceptance, resulting in help and solve. (2) Utilization of multiple communication channels, an project organization, often combined with a variety of ways to communicate, only this can improve the overall effect of communication. (3) Use the text language correctly. 2) Improve effective communication method (1) Prior to communication before communicating, the manager should think of the system in advance, and will consider the acceptor and the impact of the communication may be considered. (2) Only the necessary information is communicated. (3) The purpose of the manager must figure out what is the true purpose of this communication? What is the next person to understand? Clear the goal of communication, the communication content is easy to plan. (4) Considering all environmental conditions in communication, including communication, social environment, people's environment, and past communication, so that the information of communication is to cooperate with the environment. (5) It is planned to obtain the opinions as possible when planning to communicate. (6) To use precise expression, you should accurately express the manager's ideas and non-language, and to make the recipient from the language or non-language of communication. (7) If you want to track and feedback, you must find feedback after the information communication, to find out if the subordinate is really understanding, whether to follow, whether the corresponding action is taken. (8) To communicate consistent words. (9) Communication not only focuses on the present, but also in the future. (10) It should be a "good listener". Be a "good listener" to clarify what the other party is writing. 4. Project manager's communication management function In the project environment, the project manager is likely to spend 90% or more personal time to communicate, typical functions include: providing project guidance, decision making, granting, guiding action, report, and participating in the meeting , Comprehensive project management, market and marketing, public relations, memorandum / letters, record management, contract document management, etc. In conducting communication management, the project manager is to determine communication plan, clear communication, and test communication. 1. Communication Program (1) Who is communicating? (2) Why communication? What is the motivation? (3) What information is determined and clearly needed? (4) Select the best time. (5) Use the language that can be understood by the recipient. (6) Select communication locations. 2. Communication is based on (1) communication requirements. Communication requirements are the sum of the requirements of the project participants. (2) Communication technology. It includes formal communication and informal communication depending on the seriousness of communication; divided into one-way communication and two-way communication, transverse communication and longitudinal communication according to the direction of communication; transverse communication and longitudinal communication; according to the communication tool is divided into written communication and verbal communication, etc. . (3) Restrictive factors and assumptions 3, communication results (1) Analyze the determination of the power of the project. Determine their needs and expectations after being managed and impact on these expectations, ensuring that the project succeeds. (2) Develop a communication management plan. (3) The form, content, detailed level of information to be distributed, and the symbols to be used are specified and defined. (4) The schedule that is booked. (5) Develop a method of updating and refining communicating with the progress of the project. 5. Conclusion Communication is the process of communicating and communicating information between interpersonal, which is essential for project achievement, and it is also very important. Regardless of the scale and type projects have its specific cycle.
