Third, ERP implementation
1. What are the phases of ERP?
The implementation of ERP is usually divided into four stages for preparation, design, implementation, and launch line. 2. What are the main work in the preparation stage?
The implementation of office environment and computer and other office equipment, key users, overall programs, mobilization to launch the conference. 3. What are the main workpieces in the design phase?
Business process design, current survey, future process design, determination of customization work range. 4. What are the main work in the implementation phase?
On the basis of the pre-configuration system, the system of each unit is individually configured, but must be approved by the headquarters; design and complete the customer's programs, design and establish system user privileges, conduct system testing, lecturer and end user training, Data conversion test forwarding, formal transfer and system online. 5. What are the follow-up?
Technical support after implementation. In order to ensure that new systems can support daily business operations and solve problems and provide system technical support after the system configuration, system technical support is provided to ensure that the ERP system can operate normally after online, and ensure the smooth handover of the system. 6. Is ERP a software product?
Below this type of dialogue, almost all in all ERP activities: Enterprise: "We want to go to ERP, which software do you see? How much is it?" Q: "You are ERP want to solve any problem Is there any possible return or benefits? Enterprise: "..." The fact is that ERP is not a software product, but a knowledge transfer, the most important thing to enterprises is to cultivate its own diagnosis management problem. The ability, including: corporate strategy and information strategy determination, business process description, enterprise diagnostic method, demand analysis method, etc. These are required to actively invest in the ERP implementation project, which is accumulated in the process, and the cultivation skills 7. What is the ERP and ERP project?
ERP and ERP projects are different. The former is a concept, and the latter is a real project. The concept is perfect, and there is no margin, but the project is to put limited resources in a limited time to achieve limited goals. . One of many companies often confuse the difference between the ERP concept and the ERP project, ignoring the project characteristics of the ERP project, and use the ERP concept to set the ERP project, leading to the project, the project demand plan changes, and the investment resources have changed again and again. In the end, the project will be struggling and caught in trouble. Therefore, you must master the me and methods of project management, and to continue to improve and deeply understand in project implementation, know what kind of way to use it, what kind of problem is it concerned? Play a hand, and so on. 8. Can ERP improve efficiency?
We will encounter some companies have such a statement: "After the ERP is online, the work efficiency is improved, but the benefits are not obvious." The benefit problem is to solve the implementation of the ERP system, but to achieve the expected goals can not only stay in "online", more importantly, the information provided by the application system is to solve the problem. Therefore, how to use the information provided by the ERP system to solve the problem in management, ultimately improve efficiency and competitiveness, and is an easy negligible aspect in ERP knowledge transfer. 9. Who is the owner of the ERP project?
Some companies will be wrong to put ERP projects as a consulting party. However, the Council cannot have a profound understanding of the company, and it is impossible to make decisions for enterprises. The main responsibility of the consulting party is to provide users with recommendations and technical support, as well as knowledge transfer. Enterprises only work with the ERP project as their own project, and understand each other, understand each other, in order to give full play to the role of the consulting party and implement the management of transformation and goals. 10. What is the risk of high-level business? If the company's high-rise cannot be sober to understand the purpose and risk of implementing ERP, it will not inject enough resources (the personnel of the business department) to participate in the project, and will not invest enough energy to participate in the project's various major decisions. It is a good job to make all employees to meet the preparation of management changes in consciousness. The deep understanding and strong support of high-level management of enterprises is one of the inevitable conditions of ERP success. 11. Why call ERP as "a hand project"?
The special role of the company's decision makers in the implementation of ERP. ERP is a management system that affects the overall situation. In addition, it will hit and affect different interests during implementation. If there is no first handle involvement, authorization and coordination, it is difficult to mobate. The highest level of corporate leaders attach importance to the "one hand" project of ERP system, mainly reflected in the following aspects "First, in order to ensure successful implementation of ERP, it is necessary to support projects in enterprises to obtain normal operations only in the enterprise. Bit priority. Second, conduct resource allocation and progress arrangements for the entire enterprise. Third, the change panel for business processes. Fourth, develop and implement rewards and punishment measures. 12. How to overcome the business habits of the traditional management system Operating inert resistance?
The new and old management models are inevitably different. The company's managers are often accustomed to traditional model management, often to learn about problems, think about problems, and solve problems along usual methods. However, ERP dynamics, shared management means will inevitably change the method of research and make the basis for operating decision making, so that many enterprise managers are difficult to adapt, and the new management system has arisen to contradict emotions. Especially in the case where the management points, workload and work intensity in the new management system are relatively increased. In this regard, the company should understand and evaluate the pros and cons of the new system in front of the establishment of an ERP system. Estimating the cost of the company will pay for this, from the heart, to take the initiative to adapt to it, thus Inert resistance is minimal. 13. What is the human resource investment of ERP project?
Many companies will take it as an IT department or an information engineering project in an IT department or a planning department. The project team is usually only consisting of IT staff lacking business background and decision-making capacity and consultants with less understanding of the company, and there is no practical. Enjoy the participation of the business unit of project results. In this way, the results of the project team often do not be accepted by the business unit, and the project's decision cycle is extended. This projection project personnel investment will undoubtedly lead to the drag of the project cycle and the waste of overall resources. 14. Why say "ERP is the implementation of a new software, the ERP project is just an IT department" is a mistake and dangerous understanding?
Some companies often think that the ERP project is to implement a new software. The ERP project is just an IT department. As long as the business department talks clearly, the rest is in a matter of it. This understanding is obviously wrong. If the ERP project removes the housing of the system software, its core or corporate management. What is corporate management is, it is as part of the company, any neural conver, any corner, has an enterprise management. Therefore, the implementation of ERP should be the behavior of a company, not which single department's behavior. ERP project is not just automation of the process, it must be an optimization of management models and business processes. If there is no business partner, it is not even dominant, it can be said that it is not an ERP project. 15. What is the "integrated risk" of ERP? For companies that are familiar with the past business systems, based on the process and highly integrated ERP systems give them a new challenge: the front and rear consecutive processes have made a certain dependency between the relevant departments. This is easy to generate inter-departmental mutual workers, phenomena. Corporate change management and corresponding post training, to enable end users to have a correct understanding and understanding of each of their respective processes, users, and overall systems, forming the concept of system overall . 16. How to overcome the hardships of the traditional operating process to support the computer technology to regulate the transition of the operation?
The data standards and specifications used in the new computer-assisted management information system are consistent throughout the enterprise. The current traditional standards of general enterprises are usually relatively independent of various departments. The contradictions of the two usually have a lot of resistance to the company's implementation of ERP. Common phenomena is that some departments and employees are difficult to accept in order to adapt to unity, they think they are very good historical standards into a set of strange things. Solving this problem, in addition to using certain administrative means to enforce unified standards and regulations, we must simultaneously strengthen the ideological education and mobilization of the global concept. 17. How to overcome the implementation resistance caused by the adjustment of personnel organizations and changes in employee work?
Due to the implementation and application of the ERP system, it will inevitably lead the company's management system, and some relevant employees' responsibilities, rights and interests of rights and their own interests will cause some obstacles to the ERP system. For corporate managers, in addition to using administrative means, it is necessary to analyze the specific analysis, the correct guidance is an important method for solving problems. For corporate employees, not only to correctly understand the opportunities and difficulties of ERP to individuals, but also use long-term, developed vision to analyze their status and role in the wave of ERP change in the enterprise. 18. How to avoid long, not timely problems, and decisions?
A smooth communication can improve the efficiency of problem handling and decision making. Because ERP implementations are usually involved in the relevant departments of the company, not only to the project team, internal communication is very important. 19. How to improve the historical system data, do the switching of the new and old system?
Be a good job of preparation. There is no successful ERP without accurate data. From the beginning of ERP implementation, pay attention to the preparation of data is an important factor in avoiding risk. Data preparation includes data finishing, rule unity, data pouring, etc. It is necessary to clarify data management organizations and responsibilities in the project. 20. He ERP's "shoes theory"?
From a certain point of view, implementing the ERP project is a fashion new shoe that is a new era of adapting to the company for its own order. The application ERP system is nothing more than wearing shoes. It is only a good footwear. If the shoes are done, it is not satisfied, and it is bound to have a problem that is appropriate or cut. Our apron called ERP wearing shoes theory. The shoe is comfortable and uncomfortable, depending on whether the user is fully involved, depending on whether the two parties have effectively communicated, depending on whether the user really understands its needs. Therefore, the company must reach a consensus, fully participate in the implementation and application of the project, otherwise it will bring failed. ERP is not a "turnkey" project, and customers must participate in the whole process of implementation and truly apply it. twenty one. Who is the ERP test shoes? ERP implementation is a corporate range change process, and all departments of enterprises must carry out sectoral business process reorganizations, define the difference module function of new systems. Only talents wearing shoes know where the shoes are the foot. The middle leaders are the bridges that are up and down. They are in-depth grassroots, often dealing with practical problems, only they really understand the actual situation of the company. When implementing the project, try to perform each module in the relevant departments as an important indicator of the person in charge of the relevant department, and participate in departmental business process restructuring. Let these middle-level leaders personally contact ERP software, touch all new management ideas, let them propose their own views to their enthusiasm, play their creativity and subjective initiative, and push ERP implementation. 22. Why is the middle leaders participate in business process design?
Various companies should design their own way of using ERP software according to their specific circumstances. There is often a wrong point of view, thinking that these is a consultant, they are designed, and the company will use it. In fact, the sky will not drop the pie, consultant is an expert in software, but it is not your company's experts, nor is the long-lasting resources. The design of business processes should be an important responsibility of middle-level leaders. In addition, the parameters of each module determine the operating mode and specific operation of the entire software system. The middle leaders must understand these parameters, at least to understand those important parameters, they have to set these parameters with the consultants, once they need, they must be able to modify certain parameters. twenty three. What is the key role in the project in the project?
Participation in the core group plays an important key role in the implementation process: biography, help, bring. The ERP thinking and software function will be introduced to the company, pass the instructions and requirements of the leadership to the department to pass the department business to the implementation consultant; help to develop business processes and operation processes to help designate personnel and clear responsibilities to help follow data And supervise the progress of the project, cooperate with the implementation of consultant; lead the department personnel to collect data, train end users, and guide the department correctly using the system. twenty four. What are the factors who choose the project core group to consider?
The ERP core group should be a driving mechanism, and the core group members must also be the elite of the company. Practice has proved that it is not advisable to find some idlers from all departments as a core group member. When designating the project core group, you must carefully consider the ability of these people's integrated business and loyalty to the company. 1) The core member must be full-time, otherwise it will not be able to take care of, even two heads and vain. 2) Based on the stability of project training and the safety consideration of enterprise data, the core members of the company must choose from. 25. How can I strain in the existing way of operation or process in the ERP system?
The project team should organize well, and employees should participate in full user training. Use the ERP system will change the employee's existing operational way or processes to a greater extent. If you do not fully train users before the system is put into use, a large amount of data is erroneous or an operation error will be directly caused. The ERP system is a strong integrated system, and the operation of the business will automatically be reflected in the finance. If there is a large number of business operations mistake, the financial system will disorder. This is also one of the reasons for some companies implement ERP failure. ERP project is a project involved in companies, as long as someone does not understand the importance of this project or does not understand the project and its own job business and relationship, it is very likely to bring an unatriviluable huge risk to ERP projects, so The role of training and promotion should be fully emphasized. 26. What is the "three never" and "three do not" of the ERP project? Before the project starts, "never heard", "never understand" during the implementation of the project, the project is online "never used", then it brings "not care" before the project starts, "does not support" "Do not agree" after the project is online. These are neglected training and propaganda brought. 27. The ERP system has no history and fast, is it not in line with the actual business?
Enterprise originally if you use manual operation, or a single function software operation, in implementing ERP, using new integration management software, it is easy to think that ERP does not have the original operation or system easy and fast, and even doubting whether ERP can match. The actual business needs. It should be acknowledged that there is a lot of software using integrated ERP software with manual operation or single functionality. It is more stringent and more standard. For example, ERP software is a payment to correspond to an invoice, and each payment is to explain which one invoice, or which invoice. And the purchase invoice should correspond to the goods, and we actually do not request. However, these seemingly dead places, from the perspective of management. Strict business operations retain complete data, producing a detailed report, providing powerful data for the company's management decisions. These require leadership to understand, explain, and need end users to take orally. 28. When the project is carried out, when the business is conflict?
ERP projects are often arduous, timely urgent, so that there is some human and material resources, it will inevitably generate conflicts between projects and actual business. Here, the successful case of Lenovo ERP is used as a reference: Lenovo when the ERP project is implemented, the president Liu Chuanzhi clarifies the principle of the business as the project, and the specific measures are: tap the subsidiaries, and all departments will be full. jobs. In addition, as long as the ERP project group requires the decision-making meeting of LiuChe, the willow field will arrive, and such a decision-making meeting is hosted by Vice President Li Qin, the meeting, the metropolis: one hand of each subsidiary must go, and We must report the situation of this subsidiary to promote the situation of ERP projects and the problems encountered. 29. Is the lecturer training important?
Yes, lecturers and key users as the support framework of Hunan Petroleum ERP, and its importance is self-evident. On the one hand, they need to bear the training tasks of the end user, on the other hand, they need to support the business of this unit and the scrolling training behind the ERP. 30. What is the main goal of lecturer training?
Through the training of the lecturer, the lecturer can support the normal operation of the Hunan Petroleum SAP system and the optimization of business processes, skilled in handling some business emergencies. Independent the follow-up training in the system and the business and support of the company, so the Hunan Petroleum ERP Project Steering Committee determines that each unit will send three people to the lecturer training. 31. Is the lecturer training asked or tried? why?
The lecturer delivers the topic of knowledge to the end user, so the quality of the lecturer is directly related to the quality of the final user. Therefore, the lecturer must participate in the theoretical exam, the test and the lecture assessment. 32. Is the end user training very important? Yes, the implementation of the ERP system is an important transformation process of enterprise reform. The end user training is the most critical center of gravity in the work of ERP reform management. The quality and effect of end user training will directly be related to the success of the Hunan SAP system, and whether the reform work can be successful. Therefore, Hunan Petrochemicals should be supported by the ERP end user training. 33. What is the main goal of end user training?
Through end user training, you can help future SAP end users understand, understand and gradually adapt to a series of "change" brought about by system implementation; it is possible to correctly master future business operation procedures, understand SAP related knowledge, and have system operational power. This can effectively complete the relevant work to ensure smooth operation of the services after the online; help future SAP end users learn to use the "User Manual" as a daily operational aid, cultivate the ability to solve the problem independently. 34. Does the end user training require the exam? why?
Yes, each module will examine the last day of training. Because the exam can be specifically understood from which business procedures or system operations require further guidance; can help project groups from new system operators to the level of new skills on the level of the system online. 35. Why do you train data collectors?
ERP is a new system that is a highly integrated management system that covers a new management philosophy and management method throughout the ERP software, and is also a new requirement for entering ERP. Data must be "three flows", namely logistics, bills, information flow height, these philosophy is that we have never been touched before, but our existing data is independent, and there is no contact, so it does not match ERP system requirements. Therefore, the training must be conducted on the data acquisition person, fully understand the requirements of the ERP system to the data, and the existing data is required to re-organize and collect, in order to ensure the smooth progress of the data acquisition and conversion work and the accurate and complete data. Highly unified. 36. What is the main goal of data acquisition personnel training?
The main goal of data collection personnel is to let data acquisitioners fully understand the format of data collection modules. It is clear that each field meaning of data acquisition is clear, understands the scope and precautions of data acquisition, and ensure that the entire acquisition data is performed in a unified caliber. Make sure the collected data is unified, highly integrated, and ensure that data is reported on schedule. 37. What is the main responsibilities of data acquisitioners?
The main responsibilities of data acquisition are, collect, clean up, and confirm the current system, according to the format of the data collection table and the required information in the confirmed existing system, and reflect the problem encountered during the collection process to the provincial company data conversion group. And coordinate and deal with the issues of data unified in the company's internal sprocket block, and monitor all data to ensure the correctness of the data. 38. How do you support data collectors?
The leaders of the city should first respond to the difficulty and workload of data collection work, guarantee the arrangement of personnel, designated leadership and coordination of the leadership and coordination of data conversion work, regularly or irregularly listen to the work report of data collection personnel, Coordinate and handle problems and difficulties encountered in data acquisitions; ensure that relevant personnel have sufficient working hours to invest in data acquisition; monitoring and management of data collection; at the same time leaders should report data on branch Perform ultimate confirmation and signature. 39. How to ensure data quality of data collection?
