It is a 12-step plan for CIO to success {转}
"IT Times Weekly" - we often ignore the importance of good guidance in their careers. However, as the CEO of a company, there should be a responsibility to take out the lessons in our own experience and life, let future decision makers share. As the CEO, you should also leave yourself as a technical executor and designer's successful experience to these future leaders. The following is SDEVE WILLIAMS (CEO of a large retail company) successful experience in his career. He is 37 years old, becoming the youngest information technology director of 6 billion US dollars in an annual sales. Perhaps through his successful experience, you can make you an outstanding CIO.
1. Comprehensive application customer relationship management concept
Everyone in the company, whether he is a door guard or CEO, you should regard him as your "customer". When you treat every "customer", you will imagine that he has a person who has improved or expels your power, so you will go all out to work. Letter do not believe in you, this is the most important thing when you are seeing to become a manager, is the most important and easier to ignore. In particular, this practice is rare in the field of information technology occupational field, so it seems more effective, and has a score.
2. Do not use professional terms in work
As a CIO in an enterprise, it must be able to communicate with those non-technical personnel. If you can't communicate with business issues in non-technical fields with other departments, such as advertising, finance, marketing, sales, real estate, etc., then you want to enter any management position. The hope is very embarrassing. As a person in charge, it should develop such a habit: in a week, as much as possible with managers, directors and executives who are not the information technology department, and consciously avoid the discussion of technical issues. The exchange of opinions in these daily lives, especially between senior managers, will deliver such a message to people: I think you are more like a person who knows management, not the kind of talent who only knows technology.
3. When you succeed, please remember this is the success of the team.
At work, you should pay more attention to this. Your employees are also your customers - treat them as much as you treat customers. My predecessor's boss finally became my staff, I completely remember how I was treated by them. You should have a basic attitude towards others, in fact, there is no great relationship with your relative position in your organization. But respect your subordinates, you will also help you reduce the eligibility of your staff, and you can show your management to high-level managers. Moreover, respected subordinates is also a uncommon and thin event in the IT field.
4. Creating service concepts
In the employees you have jurisdiction, they ask them to do front: customer service. You should build a image. "I can't tolerate bad customers, I will do my best to discover and train people who have good customers." The establishment of these values will create a "additional service" Culture, will also help you establish a good reputation.
5. Modesty virtue
"Purple activity water wrench." Do you understand this sentence? In fact, no one can clearly know what it means. As your customer, when you talk to them with professional terms, they can't understand. Remember, you can't hold a high level of attitude toward anyone, a modest opinion exchange, really can resist your tips and argue.
6. Always keep the service level
Keeping service levels is a more important thing in this world than all technical capabilities. Many talents have talents, why did you have to leave their jobs because they have not mastered this principle. Many times, our technicians have completed a thing or a project, but never let customers know that this thing has been completed. So, always track and keep your service level can be more than half.
7. Grasp the timing
Regularly ask your client phone to ask for the previous work. For example, ask them, what do you think of your team? Do you have anything to help, and so on. Then you will find that the customer's shelf will disappear at a point. In general, people will "knock down" in such a service level and conquer. They will praise your service, they will see your phone as a pleasant customer service. 8. Commitment to do
Never be a typical technician that is unable to achieve victims that cannot be achieved. Technicians really like the excitement of the problem, if they say "no" is very difficult. However, when you say "Yes", you have a promise. When you don't have this promise, you can't guarantee that customers don't have disappointment, and you will also have a negative signal. A bad planner rarely has an opportunity to promote. Therefore, grab every opportunity and do better than the commitment.
9. Stay away from the company
Any company has such a battle. If you are smart enough, then you don't have to participate in the corporate's inside. If you are forced or being tempting to pull in, then you can find a chance of business business, stay away from this place, do what you should do. In this way, you will be trustworthy and the trust of the company's employees at the end of each other.
10. Familiar with financial
In companies and companies, we have never seen an influential corporate supervisor, the basic financial principles are unless. Finance is to care about business activities. If you can't grasp some basic financial knowledge, then you can't get far on the promotion step. Specifically, you should learn how to read financial statements, such as profitable forms, income tables, and balance sheets, etc. At the same time, you have to really understand what the numbers have explained. Understand the relationship and trend between hair profit and sales revenue; how fixed cost and change cost affect your company's debt status. Nothing can be more implicated than those who listen to an information technician on the discussion of corporate business development and opportunities, can also impress those CEOs, COOs and CFOs. I believe this, these senior managers will look at you with a completely different vision.
11. Establish a good interpersonal network
There is a proverb saying: What is your success? Do you know which things you know. And the previous colleagues, boss, or even those supplier representatives have maintained contact. And actively participate in the activities of the industry association, it is very worthwhile. In these activities, you can build a huge interpersonal network. This helps your success.
12. Comply with professional ethics
Enron the incident is profound. Regardless of whether you will enter the management of the management, you will do an ordinary employee, do not give a negative issue and compromise at all times.
In these recommendations, we see a successful CIO when handling daily transactions, is a good value and work attitude. If you can do this, I believe that the days from success is not far away.
=================================================== ty 读感: When I need to go When I go to the transformation, I feel that I will face a lot of problems when I face new work, and I have enough knowledge accumulation as my protection to bear these problems. What about the impact of the problem?
