First Category: People in shirking responsibility
Probable situation
"Hey, have you told you this information yesterday?"
"I can't give you now. Yesterday you told me, I started to write, but the boss temporarily reported, I only give him first, then my computer will crash, so I only have to return The home is written, but I didn't finish it, but when I was revised yesterday, my cat ran away, I couldn't find it again. I can't find it, I am in a hurry, I will collect things. Give you, do yourself ... "
All-in-law
Please assist in any work, the goals must be clear, time, content, etc. must be clear, and even white paper black is written down, thinking that evidence.
Don't shake for the excuses they have, please adhere to the original resolutions, express you know how difficult your work is difficult, but you still need expectations within a certain range.
If they try to push the fault to others, don't be smashed in the past, you only need to determine that it is another thing, now I want to solve how the original goal is achieved.
If they really encounter problems, unless it is necessary, you don't have to take the initiative to solve them, develop them to use this habit to get rid of you.
Please re-coordinate the work allocation without affecting overall work, to achieve a work objective as priority.
Small rumor
Get along with each other, as a mutual benefit, rather than a high ratio of opponents.
Second category: too sensitive people
Probable situation
"Sorry, you have just had a few wrong words in the report of me, can you change it?"
"Is there something wrong? What do you mean saying that I am very insulting in Chinese, this is a big insult, I am just a moment of negligence, I don't see the computer is wrong, this doesn't mean I just Will write white words, you tell me this way, I am graduated in college, I have to get a white mixed from a small to big, I have to have a third place in the school composition, you said that Chinese is too too much. Have some ... "
All-in-law
Try to avoid comments that may argue on them in front of others, please tell us privately.
Even if it is "a bit", "possibly", "less", it will make them a mess, so try to be objective and fair during criticism, cautiously choose your words, point out the facts. .
In particular, let them understand that you just make an opinion for things itself, not to do personal attacks on them.
For the excessive reaction, you don't want to talk to the hands and feet, then you may be more and more black, as long as you reiterate the matter itself.
It also points out their advantages when commencement, as well as exacerior places to build their self-confidence.
Small rumor
As long as you work with people, you will always find that some people are not good. ... The most important thing is how you choose how to respond to anyone or any situation.
Third Category: Resentful people
Probable situation
"Just is a pity, I have not been favored by customers, but your report is really good!"
"Who said, I can't think so. Hey, it is not all Xiao Wang, he doesn't always pull me behind me, telling what customers need to improve the quality, this I know, my The report is also there. There is you, no more running, harm my projector's plug. Even the printer can't go, I will spend three minutes, I have a big big in front of the customer, I am really Unlucky ... "
All-in-law
They complain because they are in the development of things. If the content of complaint is related to your responsible business, it is best to have immediate response or improvement; if they complain, it is irrelevant trivial matter, listening, and does not need to move back. Before doing any decisions that will affect their decision, please consult their opinions, if they can participate, it will not complain.
If you work together, it is best to ask if there is any problem, if they say no, it will not complain.
Light complaining can't solve the problem, ask what the best solution is what is the best solution, how can you avoid the problem again, guide their strength to the problem solving.
Small rumor
People are uncomfortable, not because of his skills or insufficient knowledge, but in their individuality.
Fourth Category: Pessher
Probable situation
"This opinion comes out in John is good, it must be helpful to our work efficiency."
"Don't do it, this approach has been mentioned two years ago. At that time, everyone had vowed to do the performance, the result, it is not the same, it is nothing to get together. Not I have to give everyone cold water, The facts are in front of them, and when the boss puts a big funds but fail, this time he will not repeat anything, so I think it is not feasible ... "
All-in-law
Their negligent view is to guess, or there is a factual basis? Please express the cause of the problem while expressing them.
They are afraid of failure, they are not willing to adventure, so they will stop changing with negative opinions. Ask what they think that the worst result is changed, and the method of preparing for a response in advance.
Don't be frustrated because of their negative comments, you can use their views as a mechanism for preventing mistakes.
Tell them if the failure is the responsibility of the entire team, and will not blame them, lift their psychological pressure, they will not be broken on the side.
Small rumor
Treating others should be like the purpose, do not treat others as the same means.
- Former United Nations Secretary-General Da Hamashjold (Dag Hammerskjold)
Fifth Class: Gold
Probable situation
"Hey, Xiao Wang, you can't do this, you should have a lot of things like this, come, just do this ....... Lao Chen, why is your planning book only a few pages, if you No way to handle this part, I really don't dare to cooperate with you ....... I still have you, how many times I said, don't cut the side of the paper, now it is good, I can't use it. ......, so much to hurt me thirst, forget it, first help me buy can coffee ... "
All-in-law
Understand their requirements for work, let them know that you are actually trustworthy.
Tell the progress and status of work, if necessary, ask them to know that the work is being carried out by other people.
If you don't care, let them know that you will learn from this mistake and will not repeat the same.
Ask what the worst situation is what the worst situation can help them understand the results, usually not as bad as they imagine.
Small rumor
Just keep the three levels of the workshops: work itself, interpersonal relationship, external world, interpersonal relationship can be said to be the most important and difficulty.
Sixth Class: Moody people
Probable situation
"Do you have the e-way of the last manager? Borrow me."
"Ok, just go to my table, you will take yourself."
"Thank you!"
"Hey, what are you doing? I hate someone turned my desk, and the things are moving messy, and I will peek at my report. Do you want to put my creativity? I am a good heart to return your things. I ... "
Don't respond to their unreasonable behavior, find an excuse such as a cup of water, take something waiting to leave the scene, and wait for them to calm down.
In the face of their emotions, don't be picked up, you should respond calm, objective attitude, state the facts, don't need to be excused.
Once they restore reason, they are happy to listen to their conversation; in case their midway start "crazy", stop dialogue immediately.
They may have a year, can't change it, when they can rationally communicate, let them know that the office is not as good as they want, and children who will be noisy do not have sugar.
Small rumor
When anger, first in the heart to ten, I will let the words say it; if the anger is still not calm, the number is one hundred, and it will not be a thousand.
- American Thomas Jefferson, USA
Seventh Category: Done
Probable situation
"Hey, Old Zhang, I want to discuss with you on Friday."
"Don't discuss it, I will be responsible for my part, and others are not."
"But we should do a presentation together, isn't it to discuss the process?"
"Free, I don't like to cooperate with others. If you tell you, I will say it. Don't come back again!" After you hide, you hide your own office, "Hey!".
All-in-law
Let them keep privacy, do not force them to participate in gatherings or activities that need to be touched with many people.
Acknowledged that they also have a lot of advantages. For example, they can complete their work, can carefully handle detail issues, etc., you can ask them when you need these strengths.
Since they like alone, they can be coordinated when they are allocated to allow them to be able to completely fulfill them, reducing opportunities that caused each other.
Through phone communication, it is easy to communicate with the face-to-face, so try to go to their office as much as they talk to them, and talk with the inner lines.
Small rumor
Remember: In any organization, there is no job to complete independently. The ideas and practices of others may affect us.
Chapter 8: Excessive Competition
Probable situation
"Tell you a good news, Xiao Jiang received a big order!"
"Hey, the customer was for me, I saw that Xiaojiang didn't come in these months, only to give him a good heart. I didn't know how much effort in this customer, and I will give gifts again. It is helping him with extra busy, so this case can come in, all is my credit, the manager should know this situation ... "
All-in-law
For your own work content, you can record it, including what you put forward, how to evolve to today, this is a happy look, as a written evidence, if necessary, can be proposed for supervisor reference.
Ask yourself: Which one is more important, is it to put this idea, or prove that you have a reputation of this idea? Sometimes it proves that the ownership of the credit should pay a lot of time and energy, or there is no other hindrance in addition to the heart, but you may wish to see the opening.
Encourage them to compete with themselves, challenge higher goals, and develop competition to develop, rather than flowers inside.
Small rumor
The personally determined people are needed, and those with gentle personality are also needed. These two kinds of people will generate the power of collective. There is a role in the big gear and pinion, and the gear is not just a big good. - Panasonic Appliances founder Panasonic Fortunately
Ninth Category: Realistic
Probable situation
"I have to finish the things in the hand now. You will help me to give these conferencing records to everyone!"
"What are the benefits of doing this? Is it in my performance? Otherwise I am not interested, I don't want this kind of thing, I am not what I should do, too much, next time I find this I have to do it yourself. Think about it, I will help you in the last time, you just thank me, I didn't get anything, but also delayed my work ..... "
All-in-law
For jobs that are not their divisions, they have the right to refuse, you must have such a cognition, nor does it have to be angry or feel frustrated.
Their best makes it easy to make the same understanding of each other.
I really need them to help with extra work, don't use the tone of the command, but should let them know that you are sincerely requesting them to assist them. If they refuse, they should be accepted, let them know that you respect their decisions.
I really need them to help, may wish to ask for bilateral deals. For example this time you help me, I can help you with another thing, thank them, they also motivate them.
Small rumor
People's problems will never disappear automatically, you must take action, otherwise it may be smashed by some shortcomings.
Category 10: people who are difficult to open
Probable situation
?
"Ok......"
"Can it still be or not?"
"..."
"You said, can I send something on time?"
"This is ..."
All-in-law
Don't give oppression, you can't take a threat when talking to them, or you have to put your posture and put your posture.
It takes time to write each work step into white paper, and understand each other has the same cognition.
The situation keeps stable familiarity, and sudden changes will scare them, try to make them do their own work.
Try to ask some open problems, encourage them to talk, if they have nothing to say, they will wait patiently, give him the door time, do not have to feel unfair to the silence between each other.
Promote their achievements to encourage them in line with their needs.
Small rumor
We can find some ways to make their positive traits to minimize the impact of negative traits to the team.
