Team cooperation is easy to fall into the "prisoner", effective and continuous communication and trust, and create a good teamwork atmosphere is the best solution to the team's problems.
"Prisoners' Dilemma" is telling the story behind the two crimes. At first, two criminals closed and silently, it would not be convinced, because they have agreed, if they are killed, they don't plead. As a result, the police discontinued them and said to them: "If you admire, and your accomplices don't admit, then you only sentence 1 year; if you are arguing, each sentence is 5 years; if you don't Adjury, and you are confirmed, you will be more than double - 10 years. After the thinking of communication, the two sin guilty is hoped that the other party's promise is recognized, and the results are sentenced to 5 years. This The storytelling of the story is important, and the team in many companies is also facing this "dilemma".
Recently, Professor Chen Xiaoping, a business school in Washington University, made a wonderful report on team cooperation in the seminars hosted by China Human Resources Development Network, which were enthusiastically reported from nearly 300 people from Guangzhou. welcome.
1. The team is not equivalent to the group
Professor Chen Xiaoping believes that before building a team, what is the team? But current society often confuses three concepts, namely people, groups and teams. The crowd refers to the people who have not been combined with no common goals; the group refers to the group of people who work together in common goals; and the team refers to a relatively excellent group, and its characteristics have four: First, two people The above; the second is that the scale is limited, and the members are fully understanding and affect each other; the third is the mutual dependence between members; four is a certain continuity between the team, and the relationship between its members is a history of history or Extension to the future of the expected.
Team tasks include completing projects or tasks; solving problems; making decisions. It mainly has the following types: 1), problem solving: Monthly employee needs to explore how to improve work quality for a few hours. However, there is little actual right to act according to recommendations; 2), self-management: employee's responsibility scope includes controlling work rhythm, deciding on the assignment of work tasks, arranges a break. A thorough self-management team can even select its own members and let members perform performance evaluation; 3), multi-function: consists of employees from the same level, exchange information between members, inspiring new ideas, Some problems faced.
2. Starbucks team's happy return principle
In the team, the collective performance is higher than the sum of individual performance. Chen Xiaoping believes that this is because of the six reasons: First, the team's companions have mutual motivation effects; the second is that team performance is better than personal performance; the third is the team can complete the work of single individuals; four is a team of brains, listen multi-part Views; Fifth, the team's decision is more objective and accurate, less deviation; six is flexible in the team's combination and adapted to respond to organizational changes. Chen Xiaoping also pointed out that if the team decision is extremely related, this is certainly related to the social norms and order at the time, and is affected by the inertia of society, because when a group of people do one thing, personal efforts are completed alone than him. A thing about a thing is small.
Many outstanding companies in the world are working in a team. For example, Starbucks, its coffee is in your own hands from the head to the end, and the layer quality is passing. The quality of water is strictly controlled, which is a global company. Starbucks' core competitiveness is equal and happy team culture and happy return principles. Instead of investment returns. Customers will become a turning man, so they have to be happy, customers are happy, and then shareholders are happy. Starbucks is the team's team, first is the team's grinding training, pulling each newly opened shop core employee training for three months or headquarters to local training; secondly is the model leader of the leadership, the company has no management personnel With the division of employees; third, although the division of labor is strict, but can help each other, people who help will get a small reward. Another example is Yi Yiyi (IKEA), this is a company company company, this team is most equal, its advertising words are "you don't have to be rich, just the wire". There is no title in this company, as long as the customer is satisfied. However, the United States is very thin, and each post has a very detailed provisions, these frames make the order of the whole team is very strict, and the enthusiasm of the team member is killed. Therefore, the leadership team must be effective, it must be satisfied. Although the way teams can operate a business, it is designed according to the characteristics of the company, and there is no ready-to-fixed mode.
3. Team cooperation is easy to fall into the "prisoner dilemma"
Although the team has many advantages, the reality teamwork is easy to walk into the dilemma, Chen Xiaoping believes that it should be seen from the perspective of rationality. Once people have done their tests. To achieve teamwork, we must adhere to the opposite strategy of tats, that is, insist on the results of the choice until the other party is willing to cooperate, because this is the most friendly strategy, can induce each other.
So, what kind of method can it make people more cooperate? Over the years, it has been found that 10 people are divided into two groups, of which 5 people first discuss it, and 70% are more willing to cooperate, and the other 5 people who have not discussed only 30% are willing to cooperate. This is also a famous "prisoner's dilemma" theory. Therefore, communication is in the most critical location in teamwork. To go out of the difficulties in teamwork, you must communicate, communicate, and communicate. Because communication can explain the issue of interest allocation, coordinate the relationship between personal interests and team interests. After communication and discussion, people's heart will change, and continue to work together in the case of no communication next time. This is because communication allows members to better understand team's common goals, understand the benefits of cooperation and uncomfortable people; increase the cohesiveness between team members; beneficial to enhance teamwork atmosphere; enable players to recognize their cooperation Key. The effect of communication is sustained, through trust, team cohesion, goals, unity, consensus and personal interests, continue to cooperate next time.
4. The reward and punishment system can only promote short-term cooperation
Chen Xiaoping believes that the best solution to solving team problems is to create a good teamwork atmosphere and behavioral norm, because there are many behavioral norms in each team member mind, teamwork atmosphere can make cooperation to become the most prominent norm Guide behavior, and teamwork atmosphere is usually determined by its members. In this regard, they use economic scenarios, social scenarios, hidden norms, and perceived norms to test competition and cooperation in the team. The results show that if you don't know other people, the specification of the hidden is rooted; and when you know the situation of others, the results of others affect your decision. This shows that in the event of a team, the situation is very vulnerable. If cooperation has continued, it is necessary to carefully maintain it. Take measures to make each player aware of the key role of individual cooperation. Managers must know how to grasp people's psychology and let him realize their importance. The team is not too big, the number is 5 to 12 people, through the influence of individual, let members feel important, he will contribute. In addition, it is also important to develop effective reward and punishment systems. Chen Xiaoping said that the reward and punishment system proved to significantly improve the number of cooperation or cooperation, the reward and punishment system can promote short-term cooperation, but its long-term impact is worthy of attention. Experiments have proven that the reward and punishment system is likely to be addictive. What is the reason for people to decline when there is no punishment, there are two possibilities, one is to be attributed to the rewards and punishment system, and some people think that cooperation from the heart is a good thing. How people will attribute their behavior, which will affect his future behavior and have a big role in their long-term development. Excessively emphasize money, personal factors will be expected, so they must emphasize values.
5. Creating a team leadership is indispensable
The dilemma of coming out of teamwork must play key roles of team leaders, leadership is like the government, formulate rules, and fair implementation. Here, the key role of leaders includes: the initial wife, effective communication; the goal is clear, reached a consensus; responsible division of labor, no family; care for members, be kind; for membership, strict requirements, active guidance; provide requirements, not Multiple interventions; courage to take responsibility, strive for superior support; waiting for people; pursue innovation. And the measurement of a team is excellent, including the following factors, excellent leadership; height to heart and cohesiveness; good and effective communication; team members have clear duty division division; team goals, consensus; team morale Hi, full of positive atmosphere.
