Carefully analyze the many cases of knowledge management software implementation, from the domestic Lenovo computer to foreign HP, from the traditional oil industry CNOOC to McKinsey, we are not difficult to find that the knowledge management software functions used by these companies are similar, and The process and results of implementation are very different. Some companies have developed knowledge management into an important part of the core competitiveness of the company, and some companies have a long way to go. Yue Fei once said: "Battle of the battle, the military law, the use of the use," the knowledge management from the theory to the software is the "military law", but to implement success, you need to "take one heart" . Laozi once said: "The world is difficult, it must be easy; the world is big, it must be fine." What is more than a management software that is small to implement the company. No matter what, it is actually consisting of some details. When implementing knowledge management software, it must not be installed, the training software, the key is in the implementation, the keen feeling of various details related to the software and properly handled. This article will start from several common functions of knowledge management software to explore several details. 1. One of the biggest challenges in the establishment of knowledge base is to ensure the accuracy and timely time of data. Currently, many companies have tried to establish a complex knowledge base system. However, due to inaccurate data, it cannot be updated in time, and these knowledge management systems do not create what value to the company. Without the knowledge of the first hand, you can explain the input of the knowledge management system; any file can also be retrieved according to keywords or other search methods. But remember, there is no normal mechanism, there is no dedicated resource, and the knowledge base will become a "garbage". First determine which knowledge needs to be managed. The content of the knowledge base reflects the core competitiveness of the company. Therefore, it is not all kinds of knowledge that requires the same efforts, and it should be divided into the main second, so that employees understand the metrics of enterprises to measure the value of knowledge. Is it possible to record the knowledge base for knowledge that is originally in the employee? For example, the following cases are ineffective, and some knowledge is ineffective: Some knowledge cannot be explicitly expressly expressed in words. Even if Lenovo Liu Chuanzhi, Haier's Zhang Ruimin publicly published so many speeches, at least did not see the success of their competitors who had the ability to copy these two entrepreneurs, it was this reason. Some knowledge is not necessary to record into the knowledge base. This is from the perspective of fees, aging; more than two people's customer service work, perhaps only two or three people are doing; if a software-based knowledge base is established, companies may not have this financial and humanity; while sales staff about customers , The market's view, storage for more than half a year, may be no longer valuable for three months; even if it is recorded, the ultimate record is not the most important knowledge. Expand the spatial range of knowledge acquisition, simplify the difficulty of knowledge expression. With knowledge management software and conference, it provides convenient and efficient technical means such that the generation of knowledge can be easily recorded in the knowledge management system anytime. Control the quality of the input of the knowledge base. Knowledge Management is to enhance business performance services, should be responsible, not necessarily all people to participate. The person is responsible, the person needs to understand the business, with good text abilities, and have the ability to evaluate knowledge. In addition, it is necessary to regularly, convene a meeting, reviewing the direction of knowledge, and evaluating the accumulated knowledge and enhances the quality of knowledge in the knowledge base. Different knowledge bases should be taken in accordance with the knowledge of the department.
For example, the customer service department can establish a customer consultation database to continuously accumulate consulting experience; and the knowledge management of the sales department should mainly take employees to train colleagues, regular team discussion, and virtual communities. The practice of a company's overall knowledge base is like selling Rolex watches, Chinese cabbage, and desktops. It is unclear, and there is a negative impact on each other; 2. Expert library management current domestic knowledge management system, for expert library Management functions support less. The role of the expert library is to quickly find people who can solve the problem, but not only people within the company, but also experts from the outside of the company, they may have left the company, competitors, supplier companies, Customer companies, and professional institutions, should be extensive. Inside the company, the best backbone income expert library in the enterprise management, technology, business and other fields, and create more experts. In the outside of the enterprise, you should record and focus on the real experts in the relevant fields of the company. They can provide multi-faceted, all-round suggestions, they can carefully analyze and grasp every opportunity, always pay attention to the latest trends in the relevant fields . Make sure they use available and up-to-date knowledge. Experts library is an important means of obtaining hidden knowledge and external knowledge of enterprises. It should continue to enrich the expert library and enrich the knowledge base. Although many created insights and thoughts developed in the company have been text, it is stored in the knowledge base, but more knowledge and experience are in the minds of hidden knowledge, and have not been organized. More don't talk about communication and sharing. In order to solve this problem, McKinsea has found an internal publication, specializes in experts who have valuable experience to write these experiences into formal papers or work, and simply summarize their ideological sparks, and Tongren shared. This unconventional practice reduces the threshold for knowledge exchange and communication, so that many important practical new ideas and new experiences can be saved in a short one or two pages and is used to spread. Behind each such essay, there are details about the author's details, which is convenient for the readers who are interested in this way, and find experts who can ask. This flexible communication method not only makes beneficial knowledge and experience in the company's effective dissemination, incentive innovation and frank communication, but also helps to improve the personal reputation of the knowledge provider and provide good for them in the company. Environment and opportunities. This free choice method also helps to select truly valuable ideas. 3. Collaboration tools to deliver knowledge to knowledge management. One of the objectives of knowledge management is knowledge sharing and knowledge innovation. Knowledge is propagated during communication, and new knowledge is also created during communication, so an important part of knowledge management is the process of employee communication. The communication process includes both a formal business operation process, a management process, as well as an informal communication process between employees, is a management idea that is reflected in the process of business processes and interpersonal communication. Current knowledge management software provides emails, discussion groups, instant messaging, workflow, and other functions, which have been compared to fully support communication. In the implementation, special attention should be avoided in addition to designing an independent management system to promote knowledge management, but also a mechanism of mechanism that will make the integrated thing to divide, but also a company Everything is very beneficial to make everyone feel the burden of the benefits, and eventually become a typical thing that spends more money. The links used by maintenance collaboration tools must be directly promoted to performance, not to be available. Collaborative tools should support the communication system for rapid response.
