The channel of management is "Borrowing"
Publisher: Gong Jianhui author: sambortdam Source: http: //bbs.icxo.com/dispbbs.asp boardID = 1660 & ID = 42077 Date:? 2005-01-0507: 29: 21.873
Abstract: The basic mission of managers is the power of the borrowing, complete the organization's profit objectives and employee's personal welfare goals. If there is any more power, it should meet the goal of the public interest.
The basic mission of managers is the power of the borrowing, complete the organization's profit objectives and employee's personal welfare goals, and if there is more powerful, it should meet the goals of the public interest. Such as retail, wholesale and trade, should be the case, manufacturing, finance, and insurance companies should also be the case; the government administration, military, education and medical institutions should be more. Therefore, the way to manage the borrowing, the high-level supervisor borrows the brain power of the medium-level supervisor, the brain force and physical strength of the medium-level main pipe, the base layer main pipe, the physical strength of the field personnel, the on-site employee, the field employee, the field, the field, the field employee, the body, the active, so the physical strength of the field and the mechanical force.
In other words, the management system is a system that is used by the human system, and then uses a mechanical force system in the human system, so it is true for the management of the basic elements of "people". In this regard, various industry operators must confirm and have a good skill. The method of borrowing the strength of the executive personnel can be simplified to two, the first is "plan", and the second is "control". The so-called "plan" is a "goal" and the "goal" and "Measures" (also known as "means", which must be fully utilized by the "Measures", which use the "Measures" (also known as "means". This process must make full use of the "brain" innovation function, not use The reflection of "small brain" and the old function can open new products, new markets, new systems, and new technologies.
The entire plan of the plan includes: (1) Careful determination of market customers; (2) Research environmental changes and competitors; (3) Strong point and weakness of the inventory itself; (4) Set industry, product And the number of other targets such as profitability; (5) The strategic and operational direction and steps of these goals have been established; (6) Assign a detailed responsibility target to the employee group or employee. To build a house, you must have an architectural blueprint, and the work task instructions of the water pipes, electric wires, carpenters, paint, cement sharpeners, etc. can complete the desired "product" (house) as scheduled; the same reason To provide satisfactory products or labor to give customers and earn reasonable profits, can you have a "plan"? The so-called "control" is a measures to ensure a planning goal. Control measures can be divided into two categories, the first is "organized structure", and the second is "personnel supervision". Unless the organizational structure concise, unless everyone understands the authority and responsibility, the organization itself is the root cause of failure, and it is impossible to reach the original target.
The organizational structure should represent the role of three sides. The first should express the level of the positions of each position. The second should understand the pipelines of each person's up and down, and the third should determine the coordination and cooperation between employees. People's efforts are moving towards the same place, rather than interaction. Therefore, an organization hierarchical confusion, opinions cannot communicate, and institutions that cannot be automatically coordinated, it is a common public, but although people only consume resource, they cannot create results. It is often said that a certain institution is taught, and it is a big and improper, which means that the highest authorities lose "control", which is nothing effect.
In addition to the organizational structure, there should be "supervisor" skills in addition to the organizational structure. Supervise is to refer to the daily correction and guidance of the boss (supervisor), and the activities of the goals are reached. If each subordinate personnel can automatically spontaneously, in accordance with the policy goals of the superiors, do not "supervise" activities. In fact, grassroots people often do not automatically spontaneously. Implementing goals management and self-control, the boss's daily supervision of its behavior cannot be discarded. I. "Human Development" rather than "transaction guidance" puts the content of the previous "plan" and "control" two basic management factors, you can get the following very simple articles: "The basic responsibility of the executive person is determined The subordinates are completed (target), regularly check the extent they have completed, and seek way to help them complete the goal effectively. "Undoubtedly, this statement naturally makes people get a simple conclusion," management is human Development, not transaction guidance. If the more people accept this fact, many management problems will naturally disappear, because the development of human (especially human brain) potential is huge, almost impossible to say infinity, human beings will be different in general animals And the spirit of all things is also full of human development. If some people think that he does our best to do things and the spirit of things, it is more effective than spending time and patience to guide others (subordinate) work, it means that he is not suitable for manager and cannot manage. In many cases, people often encounter this "invalid" managers. It can be said that this "will only do things, will not manage people", for the waste of resources, "killing chicken with cow knife", causing his superior person to continue to make this invalid person as managers, then the agency's evil Operation will refer to the day.
Obviously, under the reasoning of "management is in and" management is human development, rather than affection guidance ", we can get another simple fact," managing personnel handling "because management activities It is necessary to cooperate with each other and meet each other. The so-called head (or front line) executor is a negative has a final complete hand-responsibility; the so-called behind-the-scenes (or rear) Staff Manager refers to people who have completed the responsibility targets in front of the actors in front of the service. The land, sea, and air force in front of the front party are the executive, and the rear of the joints will be staff member, any combat (how to manage activities) must have a cooperation in front and rear, so managers must master a variety of personnel. Handling work, including employee relationship, customer relationship, community relationship, government relations, financial relationship, shareholder relationship, and supplier relationship. It is especially directly related to the treatment of employee relationships. The following twelves have a valuable experience of employee relationships, and it is very concise for everyone.
Article 1: When a person seeks a new job opportunity, always expect others to treat him courtesy, sincere, natural attitude, and no loss, so that he can fully show his advantages.
Article 2: The average people want others to "welcome" he to work because of his contribution value, rather than giving him a bowl of rice due to compassion.
Article 3: The average person wants to accept simple, clear and reasonable instructions, tell him what should you do? How to do it? And what extent is done.
Article 4: Anyone likes to do things under his respected and can trust, do not like to do things under him think that there is incompetent or can't afford.
Article 5: Everyone likes others to recognize his performance and contribution.
Article 6: Many people like to feel that his daily work is helpful to others. When he feels the help of others, he will not pay more than the substance.
Article 7 Most people like to be rewarded and post-promotion due to work.
Article 8: Most people also like to be rewarded for work special efforts and extend overtime time, such as medals, awards, bonuses. Conversely, do not like to work hard to work and contribute, and give the same treatment. Article 9: Everyone likes to work in the organization leading the highest competent and fair psychology.
Article 10: All people want to work well, so pay attention to payment, health checks, medical services, safety measures, employee advisers, etc. Welfare measures.
Article 11: People have basic desires for security, so the retirement annuity plan, insurance plan, savings plan, stable work stability, etc., will help improve morale and productivity.
Article 12: When an employee is in an uncomfortable situation, he hopes to be sincere, solemnly explain the reason, don't use deception or just give a notice of the note. The two credits listed above are very simple leadership and motivation of the subordinate potential, because management is the activities of human development and borrowing, so we must first treat us to treat our methods to treat others. The name of "waiting for people, self-wanting to apply to people" is indeed the simplest management method, any industry, any size, and any department's management personnel, can apply this simple method to effectively reach a goal. .
