Telephone communication skills Liu Xia Liang generally, TV communication objects are mainly from those skilled in the company, and telephone response should be reflected in the company's style, spirit, culture, and even management level, business status, etc. Therefore, if you perform misconduct on your phone, you will lead to an unfavorable judgment of enterprises. Therefore, in many large enterprises, phones and techniques are often a must-have for new employees. Will you answer the phone? 1. Don't let the ringtone are too long and should pick up the phone as soon as possible. If you are noisy around, you should pick up the phone. When answering the phone, there is no thing in your mouth, keeping the appropriate distance with the microphone, and speaks moderately. I apologize because there is an urgent point or the other phone, it should be apologized. 2. Warm greetings and report the company or department name. If the other party is wrong, don't blame each other, and you should tell the opponent's correct number when you know. 3. Confirm that the other party and the name, ask the call, and make a record. 4. Can't be silent when listening to the other party, otherwise the other party will think that there is no listening or not interested. 5. Finally, summarize and confirm the call; thank you for each other, and it will deal with it as soon as possible; say "goodbye", wait for the other party to hang the phone. 6. When I was going to work, I didn't talk about private matter, not chat. Will you call? 1. Prepare the phone number to make sure that the surrounding is quiet, there is no thing in your mouth, ponder the content, wording and tone. 2. If there is no urgency, non-working hours (no earlier than 9 o'clock in the morning, not late at night) will not call. 3. Pick a wrong phone, to apologize to the other party. 4. Do your own introduction, and tell the purpose and matters of the call. Ask and confirm the name of the other party, the department and position. Record the contents of the other party and confirm. 5. If the other party is not there, and things are not important or not confidential, please pick up the phone. Instead, you should ask the phone to ask the phone to go and contact, or leave your contact aspect, let the other party return to the phone. 6. Thanks to the other party or pick up the phone, and politely say "goodbye". How to answer the phone? 1. The person who came to find is not there, telling the other party, such as a business trip. If the other party is asked, pick up the phone should try to tell him the specific time. 2. Etiquette asked the other party's work unit, name, and position; actively asked whether the other party left a message, such as a message, should record and determine in detail, and indicate that it will be conveyed as soon as possible. 3. If the other party does not leave a message, hang up the phone, remember: wait for the other party to hang. 4. When you receive a complaint or complaint, you must have conservation, no dispute with the other party, and demonstrate it as soon as possible. If it is not the responsibility of this department, you should transfer your phone to the relevant departments or people, or tell us which department should look for, who is looking for and how to find it. 5. When the colleague looking for the call is answering the phone, telling the people he finding him is answering the phone, and take the initiative to ask the other party is a message or wait for a while. If you leave a message, you record the other party's message, unit, name, and contact information; if you just wait for a while, put the phone cartridge gently, notify the people found; if the called person is picking an important phone, it is difficult to end If the other party will call again for a while, or leave a return number. Don't let the other person are inexplicably. At the end of the mobile phone 1. In the case of two-way charging, the speech is more simple and clear to save money. 2. In the fixed phone that dials the customer, you can not dialect the phone again.
