According to the progress of the demand research process, we divide the demand research process into three stages: preparation, research activities, and research on investigation before investigation. Each phase needs to follow a certain workflow and some questions.
First, demand research preparation:
In the process of demand research, three preparations should be made, maintain two mentality, and do five improvements: three preparation 1) Before the investigation, all projects should be summarized, and the relevant pre-sales personnel will be exchanged. There is a basic outline of the project. 2) Prepare for the use of materials before investigation, such as demand research templates, demand research issues, etc. 3) Don't be afraid of all difficulties. Two mentality 1) Maintain a mentality of cooperation with customers, determine demand research to solve problems, explore problems, rather than accepting problems, not to guide work. 2) Calm, facing the mentality of demand, during the demand research process, often inconsistent with demand, resulting in contradictions before and after the demand research, should be calm and guided to guide customers, and achieve the basics of demand. Three improvements 1) First improve your business knowledge, should be basically familiar with the standard business of human resources. 2) Second, it should work hard to familiarize yourself with the user's industry, learn the terms, standards used by users, in order to accurately understand users. This requires us to read the information, article, and try to select some integral introduction, so that we can have a comprehensive understanding in the industry in a short time, so we can communicate better with users. . 3) Demand research, learn to do not use the terminology of the IT industry, and use a light-visual verbal language to explain the high-profile terminology in the IT industry so that users can understand well, improve their communication skills. 4) Improve your own shorthand ability, text expression ability, and induction, can quickly record the core of the needs of the research, summarize the summary of the formation of the original demand research. 5) Improve your own summary capacity, write a complete, agreed, and trackable demand report. Second, the overall process of demand research process
A certain process should be followed in the survey, and it is specified in the research process, and the investigation is organized, it is necessary to make it a good relationship to the customer.
Third, pay attention to the problem during the demand research
Fourth, demand report writing requirements and standards
