Joint Systems employed experienced business consultants to help companies evaluate information flow between enterprises and their customers, identify exchange barriers and plan technical solutions. It doned the word "customer customization", ie "enabled companies to be more sensitive to customers and more powerful attractive new customers." Design a short questionnaire that the company's business consultant can use this table to determine if a company "customer customization".
According to the definition of customer customization, we can analyze the following issues, that is, whether the company is "customer customization" in business activities.
1. Is there a system that establishes its customer complaints and proposal?
2. Whether to respect and fully consider the customer's opinions and suggestions, and respond?
3. In addition to passively accepting customer complaints, is there an active investigation to understand the customer satisfaction status or the performance of the company?
4. Do you actively ask customers to buy and recommend the possibility of using the company's products to others?
5. Whether the company's employee actively uses the transposition, standing in the customer's perspective personally experience the treatment of customers, thus doing more for customers?
6. Do you carefully analyze the causes and remedies of customer loss?
7. Whether the activities of the industrial value chain fully consider how to meet customer needs (in a certain resource range and target market)?
