Some experts believe that 5 features of high quality services are:
1. Reliability - accurate and reliably provide the ability to have promised services;
2. Confidence - the employee is courteous and has a corresponding knowledge, and it has the ability to express trust and confidence;
3. There is a shaped asset-practical facilities and equipment and professional appearances;
4. Emotional investment - give customers concerns and personal attention;
5. Response - willing to help customers and provide quick decisive services.
Describe how Xerox has fulfilled this feature to its customers. Is it better than other companies in fulfilling some of the characteristics?
1. Reliability: a) Xerox authorization, if the customer is dissatisfied, frontline employees can replace 250,000 USDs below $ 250,000. 2. Confident 3. There are shape assets 4. Emotional investment a) Fuji Xerox is reflected in many ways. For example, the first voice greeting when you are on the phone. Fuji Shi is an international large company, and the general international service language is English. In order to better achieve localization in China, providing non-barrier-free quality services for China users, the Fuji Boxing Center will change the original English greetings to Chinese from June this year. b) For any customers who have special service needs or critical customers, the call center also specializes in retaining special lines to ensure that they can enjoy the best service. 5. Response: a) Fuji Xerox nationwide free customer service phone 800-820-5146 has established a good reputation in our customers since the opening of 2000. This year, on the basis of the original high-quality service, Fuji Xerox has improved a number of services in the call center to ensure users with more intimate, longer, more convenient telephone services, so that customers from point Drop the service concept of Fuji Xerox "user-supreme". b) The guarantee of the transfer rate of the phone and the extension of service time.
