Mobile and distributed computing environments make your employee to obtain the capabilities of the required information anytime, anywhere, and get a lot of benefits: rapid improvement efficiency, improve productivity; extraordinary customer service level brings high customer loyalty; optimize logistics distribution route management Reduce kilometers and fuel loss; improve the ability of on-site treatment and solving problems, enhance competitive advantage; reduce total cost; reduce management costs, reduce mistakes; make the accounts and cash flows more smooth.
Distributed solution
The traditional C / S architecture has two main disadvantages: (1) The client must access the enterprise database through the network, which is easy to cause the backbone network traffic congestion; (2) For large business systems, the center database needs to store, manage, maintain and Calculate, process all corporate data, and the central database server system load is quite huge.
A large amount of data has a lot of data is loosely coupled, which is often related to location, business functions. Enterprises can store local data in their respective databases, simultaneously implement local autonomy; set up separate local networks and database servers to handle their own business and data, providing services for local users. On the top, business processing, statistical data collection to the head office center database to the Management Information Center, and also receive the data related to the Branch of the Corporation Center database, assist the business handling and user inquiries of each branch; In the right, data from each base point of sale is collected.
Sybase distributed solutions can use the company's existing networks to use C / S mode, but also use Internet or telephone network to deliver information, for the linkage business system, data acquisition summary, data distribution system, etc. This data synchronous solution has a significant advantage:
● The information that needs to be exchanged between remote users and central databases is very small, significantly reducing communication costs;
● Once the information is exchanged, the user can query the local database at any time, the speed is very fast and no longer needs remote communication;
● When the center database data is invalid, you can access the remote database and have higher validity;
● Two-way data exchange between the central database and the remote database;
● Fully protect the consistency of data and the integrity of things, upload and downloads run in a single transaction, respectively.
Visit corporate information anytime, anywhere
Field service system
● Installation, maintenance, service and repair. Mobile and wireless applications enable the company to flexibly allocate a service team.
● Task order changes. You can send a new task to the handheld device of the frontline employee, no matter where it is, it reduces the customer waiting time.
● Storage and transportation management. Maintenance workers can quickly access underground lines, using mobile devices for the configuration of the wiring box to ensure rapid recovery services.
● Detect automation. To ensure the correctness of the data collection, including construction, food and equipment detection, and in time to synchronize to the background system in a standard format, the data delay is reduced, and the paper mode work is canceled.
Sales automation system
● Customer relationship management. Enable frontline employees to access the latest customer data anytime, anywhere to ensure better customer service, enhance customer loyalty.
● Agent automation. This feature makes the company's employees, still have the ability to "always use" access services, email, and core productivity information, facing few employees involved, reducing unnecessary downtime.
Transportation and logistics
● Team management. The system is not only connected to the office, but also on the terminal and driver.
● Route management. In real time, communicate with the driver on route changes, and provide the ability to access customer information, saving fuel costs, increasing the work efficiency of the driver.
● Directly ship from the warehouse. Mobile devices provide customers and product data for sales and delivery teams, allowing them to process orders quickly and efficiently. Wireless connection allows them to handle sales or delivery when determining orders.
Distributed environment success case
1. China Resources Supermarket POS System
China Resources Group Supermarket Co., Ltd. decided to develop a chain business information reception POS management system for adapting to business development. The system needs to pass the basic product information of the headquarters, special price modification information in real time to various supermarkets, unified management of various supermarket sales; the loss of the promotion is shared, truly realize the single product account, management, and single-storey; headquarters real-time Receive various supermarket sales files, coordinate delivery and distribution. Since the multi-day data processing volume is huge, the data update is required, the data update is required, so the core database technology requires very strict requirements, and the China Resources Group Supermarket Co., Ltd. passed the serious market research, after repeated adoption, the final use Sybase SQL Anywhere Studio acts as a data storage tool for the information system. This system has been applied to Suzhou, Beijing, Tianjin and other China Resources Supermarket Co., Ltd., realized information sharing between supermarkets and headquarters, and guaranteeing the control management of each supermarket.
2. Nokia mobile phone repair management system
According to the Nokia mobile phone repair system, a secure information transfer support network is required to provide data transfer and sharing services for the system. Network services need to cover all regions of the country. Specifically, including headquarters center points, outsourcing companies and hundreds of mobile phone maintenance service partner points (quantity will expand). Headquarters have a central database, and each maintenance station is in the local database. The headquarters system will run on the internal network, and the data of each point and headquarters will be remotely launched by the low speed network. All of these outlets and headquarters are implemented with the headquarters, and the Synchronization Server is implemented. Through this solution, Nokia can promptly understand the parts inventory status of each repair station, in order to make delivery, and also master the rendering rate of all mobile phones, reflect the mobile phone production department and design department, and adjust the product . It greatly improves the company's production efficiency and provides customers with more trustworthy services.
Mobile sales automation success case
1. Sanjiu Medical Mobile Sales System
The program combines the current popular customer relationship management and supply chain management concept, comprehensively adopting the most leading platform in the global mobile commerce field - Sybase development platform, using Palm's PDA products as hardware. Since the use of the PDA hardware platform is convenient, low-cost and easy to move, the backend powerful intelligent analysis and decision support function, support sales, markets, etc., and other departments are rapid and accurate. During the system use, business people's feelings bring exciting value-added benefits to companies. Business people using the system generally enhance self-confidence and pride. Due to get rid of the original constraints, working hours and energy have been more reasonable; increased with customers, the relationship is more harmonious; the use of new equipment is significantly improved, and the corporate image and employee image have been better display. I have won the trust of the customer and bring more new customers.
2. Guangming Dairy Mobile Sales System
There are many overall business process agencies of the bright dairy industry, and all documents are entitled to the ERP system (enabled in 2000) limited resources. Thus, the speed of the ERP system runs is overwhelmed due to manual entry and other illegitrate direct operations. The peak processing speed and efficiency of the system also decreases. On the other hand, Guangming Dairy In order to fully satisfy the customer's needs, the salesman must collect orders throughout the city. Before the solution implementation, the bright breast industry can only contact the customer, collect orders, collect orders. The salesman got a large number of paper orders from the customer, returning to the company's input service, not only occupying a large number of billing human resources, but also returning to the company early, affecting the salesman Supermarket sales statistics to accurately predict the amount of orders the next day, and it is possible to cause input errors.
Submitting technology using the Sybase UltraLite Database as a data store for client storage data in the PDA, Sybase MobiLink uses synchronization client data and synchronous servers in the client data and central database, so that the salesman can order input on the handheld device (PDA), and via the network The way the order information is transferred to the central system, which will make the transfer of the order information becomes timely and efficient, and the error in the intermediate link can also be reduced, which greatly saves the cost of entry. After the project is put into application, increase the company's sales capabilities and improve the corporate image. 3. China Ping An Insurance Company Mobile Sales System
Ping An Insurance is a well-known large insurance company in China with nearly 20 million insurance customers. Due to business needs, the Ping An Insurance Company Insurance broker is not in the company's office. Moreover, there are more than 200,000 insurance brokers nationwide in the country. Because there are many people, the branch cannot retain an office seat for each insurance broker. At the same time, the company's information release means limited, the relationship between insurance brokers and the company is relatively loose. The company hopes to get more information from the insurance broker, such as potential customer information. At the same time, I hope that there is a mechanism to strengthen the management of the insurance broker. Strengthen the monitoring of policies, claims and other processes.
Ping An Insurance finally chose the "Golden Lead Insurance Marketing System" developed based on IAnywhere Solutions solution. It integrates several functions of the daily application of the salesman - customer maintenance, insurance information, business desk, daily business. The salesperson can automatically decompose according to the daily workload target according to the personal target target, and the system will automatically analyze the amount and performance progress at the end of the day, and the daily performance of the salesman is uploaded to the company. data center.
Now, using new systems, salesperson can download the latest insurance new insurance products issued by internal network or Internet to the first time, instant new insurance sales, and conduct different insurance various combinations according to customer needs. Since the system has been promoted for half a year, the communication between the company and the salesperson has increased, and the overall quality and external image of the sales team have also improved. Indeed, facing the traditional insurance salesman's thick large-scale insurance, the light laptop in his hands will undoubtedly make people look bright.
