The CEO of a big company published the following remarks "To be successful in business, you only need customers. You don't need any troubles about how to manage the theory and concept, you don't even have to solve all your problems or improve efficiency. All What you need is to do better and more for a customer. "Commentary the correctness of this discussion.
This remark is from the overall contradiction.
This speech is too exaggerated with the importance of customer-oriented, because if innovation and development is not made in management and production, it will cause low efficiency of competitors (unless there is no competition in the market, it is impossible. We don't want to see it), competitors will have more space to improve product quality improvement, production efficiency, product promotion, promotion and promotion, etc., customers will gradually tend to buy products you compete, of course, Includes your existing customers;
The latter sentence is that we think it is correct. What we need to do is to do more and better for customers, of course, not only for the already customers and just do this. Because we realize:
l There is no customer's existence, the company's property and other do not have any value;
l The central task of the company is to create and seize the customer, and the performance of each department will affect the level of customer satisfaction;
l The customer satisfaction is determined based on the degree of satisfaction of the demand (not only including products, but also service);
