MMS business common problem customer service process
1. Method for solving common MMS issues
If the user's complaints appear the most basic unable to send and receive MMS, you can locate the problem according to the following process and resolve:
2. Receive the processing method of 1729 SMS complaints
If the user complaints receives the following text messages:
1729- "13xxxxxxxx sent you a MMS, because your mobile phone is temporarily unable to receive, please visit http://photo.monternet.com"
At this time, since the acceptor has never used a MMS service (unknown MMS mobile phone user), and the timeout has not received the received MMS, the MMS album texes to remind the user to view the MMS website to the MMS Album website. Can be resolved according to the following process:
If you receive a 3350 SMS or 77488 garbled message, you can also refer to the above process processing.
