17: 12 You never have a second chance to leave the first impression
Professional behavior is in the process of communicating with people, the first impression is very important. Can a person attract someone to pay attention from his dress, talking, manner, including some subtle moves, such as eyes, expressions, voice, and many other aspects can give people a good or bad impression. The impression is good, everyone is different, the standard can't be unified. But in general, as long as it is a professional behavior, it is generally a very good impression. For example, when you negotiate, if you put a thick piece of information on the negotiating table, what feels to your opponent? The opponent must feel that you have attached great importance to this negotiation and have made very well, indicating that you attach great importance to him and show you very professional. And if some of our documentation and data are submitted to each other through a crumpled paper, what will I feel? He must feel that you are not paying attention to him, at least paying attention to this negotiation. Therefore, if you are very professional in some details, you will give your opponent a very good impression.
Remember: You never have a second chance to leave the first impression! ! !
Generally giving the other party's first impression only for 7 seconds. From the beginning of contact, you have left an impression on the other party for 7 seconds, it is not professional, you can do it. Professional behavior performance includes several aspects:
◆ The first is the appearance, that is, how to dress;
◆ The second is the physical language and facial expressions, and the body language includes posture language;
◆ The third is the etiquette in daily work and life, including like a handshake, dialogue, conference etiquette, elevator etiquette, etc.
Outlook, physical language, emoticon constitutes the entire professional behavior.
You only have 7 seconds and - I have already started time! ! !
[Self-test]
With your experience, what is the most impressive impression that the other party will give you the first time? Try a person who has left the best impression that he attracts you? Who is the least good impression? Where is he not? How should you give people a good impression?
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Case Study: Day of Tom
[Case]
Customers represent Mr. Ceo Ceo Ceo Ceo Ceo Ceo Ceo Ceo Ceo CB manufacturing company. Tom was appointed the contact between CB and his company, and spent a lot of time in the CB company in the next few months. He hopes that he can be appointed to a higher position through this work. In a Monday, Monday, he will meet the first meeting with Mr. Carter.
Tom 9:01 rushed to the front desk. He was wet, and he didn't pick up the gas: "Hey, Carter? I have a date with him." The front desk looked at him. "Mr. Carter is waiting for you. ,PLZ follow me."
Tom holds a umbrella, and another hand holds a briefcase into the Carter's office. Carter came out from the table to welcome him. Carter called the front desk and called it to take the umbrella of Tom dripping. Tom noticed that Mr. Carter was more impact. Then they shake hands, Tom said with the mouth: "I spent a lot of effort to find a place parking!" Carter said: "We have a company special parking lot after the building." Tom said: "Oh, I don't know."
Tom took a chair and sat next to the Carter desk. He took the information from the briefcase, "Oh, Carter, I am very happy to meet you. It seems that we will have a lot of time. I have some Product ideas. "Carter paused, it seems to have a reason to say:" Well, I think you are still mainly dealing with our Kate. I will call her now, you can two Beginning. "This is Tom to visit the process of CEO Carter of CB.
In this case, Tom actually made a lot of mistakes in many plots. What circumstances have you been wrong?
◆ Tom's non-professional behavior is mainly
■ Hurry to meet, and dating objects or leadership of the company's highest level! Do not respect it!
■ Wear, talk, not considering the company's surrounding environment!
■ Speak at the front desk, lack of coss courtesy and respect!
■ Take the drip of the umbrella in the office.
■ Not apologizing to the other party is late! Just explain where you don't know where to park.
■ After meeting, there is no cold, no paving work, directly enter the topic!
◆ Tom's non-professional behavior
■ The front desk is cold.
■ Carter Cancels intended to talk to him, let him go with another department manager talk, do not want to communicate with him.
[Self-test]
If you are a foreground or Mr. Carter, what is your impression of Tom? What do Tom should do what is prepared for this date? What should Tom be done in seeing Mr. Carter?
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Professional image helps you get negotiation advantages
As a professional person, no matter from his clothes, words, you must pay very attention, only professional image can help you get the negotiation advantage, what is a professional image?
Professional image: ◆ Suitable for your workplace wearing culture ◆ What do you want to be, what you want to wear ◆ Even if you don't want to promote, you must also wear people respect
For example, to buy a book, how to judge the quality of the book? First, according to the book cover, if the cover is very beautiful, very exquisite, the reader may spend more money to accept this book. Like people, people rely on clothes and horses, they must pay special attention to the dress, we must wear clothes that are suitable for your workplace. If you want others to respect you, we must wear more beautiful, at least neat, clean, not 邋邋 遢遢.
People's first eye is based on the cover to judge the quality of the book!
For example, go to the glasses store to buy glasses, if a store's waiter wears white coat, give you the quality, performance of the glasses, etc.; another store's waiter wears casual wear, jeans, t-shirt, which store you are willing to choose? You will choose the store in white coat. Because the waiter's wear representative knowledge and authority, even if he is just a sale of glasses, because of his dress, it is very professional, people are more willing to believe him, buy him.
Similarly, buy a diamond ring, the shopping mall service staff selling the ring, when he pointed out, he wore a white glove, giving people that this ring is very valuable, very expensive, because he is very careful to take the ring from the drawer Give customers. Finally, the customer chose this ring. And in fact, another shopping mall is also very good, the price is cheaper than it, but this service person, wearing clothes, including he did not wear a white glove to give people feel bad. Therefore, clothes can help us establish an advantage in negotiations, and they can also receive the respect of the negotiation. Men's professional image
Men's professional image Tips: ◆ Suit ◆ Long sleeve shirt ◆ Tie Tie ◆ Belt ◆ Shoes ◆ Hair
Men's professional image and how do you distinguish between a professional image? Men must wear suit in the negotiation, wearing a relatively formal suit, wearing a long sleeve shirt, can't wear short-sleeved shirts. The choice of the tie is to choose according to your negotiation object. If he is a relatively conservative company, the negotiator is an old man, don't wear a very bright tie, he may not like it. But if you are young, you can consider the color of the tie color. Man has a very important three band, namely belt, tie and lace.
The shoes must wear more brunette, it is best not to wear white, brown or red shoes, preferably wear black shoes, which is more regular; socks don't be too shallow, it is best to wear dark socks, so Can reflect your professional image. In terms of hairdressing, don't be too like hippies, you should make a lot of green, it should be clean, neat, your hair can't be too long, because it is not a person in the art circle, can't be bald or hair, you should pay special attention to modification. .
2. Ms. professional image
Ms. professional image tips: ◆ Let color ◆ wear enough official ◆ clean and no folds ◆ pay attention to your stockings ◆ Wear proper accessories - shoes, bags, glasses, silk scarves, belts ◆ Makeup degenerate (less Most)
Ms. should know how to speak with colors, wear to be more official, don't wear some folded clothes; I must pay special attention when wearing stockings, and the stockings must be longer than the skirt, you can use some appropriate qualities to improve professional Feeling, such as bags, glasses, ribbons, silk towels or some decorations to highlight professional image. Of course, there are not too many ornaments, and it is very fancy, and others may focus on the costumes, not on professional image. There is a famous saying "less" in makeup. Too much is not good, choose makeup according to different occasions.
3. Body language
How do you reflect professional in your body, posture?
Table 4-1 Professional Body Language
General ● Maintaining back straight ● Shoulder back, chest ● Avoid cross legs or arms, seeing the body into a group walking ● Walking to keep the body straight, don't drag the foot walking ● Wear enough shoes, shoes, shoes Too big or too small ● Never take it in the office and others to walk together ● Avoid keep moving the center of gravity ● Do not stand against the wall, the door frame, etc., it will be very lazy, it will be very lazy, it is not enough to stand, Too too close, it will violate the territory of others (1 meter is safe distance), do not shake legs ● Sit straight ● Don't sleep on the desk
4. Etiquette
There are a lot of etiquette, work etiquette, daily etiquette. When you go to negotiate, you must be on time, if you are difficult to say, you must say hello to your customers in advance, and apologize to the other side.
How to greet a stranger or acquaintance, there is a corresponding rule. When you have a handshake, you are a powerful handshake, or just touch it, do you have a smile in your face, then you need to pay attention to your name, then you need to pay attention. When the first meeting, it is relatively low-key. After the other side is sitting, I will sit again. Don't be big, I will sit there, giving people a very bad feeling, please ask the other party to speaking. When communicating with the other party, try not to say some of the terms, or use too many professional terms. Be sure to say professional terms, you have to explain the customer, what is your professional terminology, he is not understanding. Of course, there is a elevator etiquette. After the first, don't close the door when you walk in the elevators, etc., these details in everyday life and work can highlight a person's professional image.
Table 4-2 Etiquette
● Prepare the most important professional hgyps of the best, the tips, the hand, the eye, the eye, the smile, tell your name ● on time ● Do not take the umbrella of drip, the raincoats into the conference room dialogue skills do not need to have too many professional terms, more important ● first The next time I have to keep the low-key ● When someone tells the sitting, sit down ● Let others first speaking, the etiquette in the elevator first, then, others are going to the elevator, don't close the door to help the hands.
[Self-test]
In a negotiation, because the negotiation time is relatively long, both parties are very tired, a negotiator habitually cross the arms, put it on the chest, do you ask his practice? why?
Issues that I should pay attention to
After establishing a professional image, I have to start negotiations, and I should pay attention to: I have to build confidence, cultivate trust, then prove my ability, express the goodwill of the two sides to reach consensus. Split misunderstandings and rumors, because the negotiations may have some misunderstandings, rumors, when sweeping rumors, but must not feel emotional, but to put facts, reason. Imagine a relatively ideal negotiation structure, let both sides know to attract everyone's attention to common goals.
There is often some difficulties and shortcomings in the beginning, and I have encountered some obstacles, including the untrust of the other party, I have no confidence in myself, I don't believe in our ability, lack sincerity. How to solve these difficulties, we have to face, introduce yourself and the purpose of our own negotiations, in the process of introducing yourself, including the other party's untrust, not confident, not I believe in our ability, lack sincerity, etc. How to solve these difficulties, we have to face it, introduce yourself and the purpose of your own negotiations, pay attention to your own language, including physical language, because your body language can pass more during the introduction. information. And I have to pay attention to, observe the expression of negotiation opponents, through the open attitude, through the language, minimize difficulties, which is the problem that should be paid attention to in the beginning of the negotiation.
Table 4-3 Issues that I should pay attention to the problem
Objective ● CHOSURING ● Cultivate trust ● Problem to express good faith should pay attention to the problem ● Split misunderstandings ● Avoid emotional doing things ● Imagine an ideal result Let everyone know ● Impressive Targets ● Do not trust ● No confidence ● Do not believe in us Ability ● Lack of sincerity solution ● Open attitude ● Introduce yourself and your own purpose ● Note language and body language ● Pay attention to observation
[This summary]
