TelephoningUseful Telephone Phrases
Making Contact
Hello / Good Morning / Good Afternoon
This is ...
Could I speak to ... please? I'd like to speak to ... please.
I'm Trying to Contact .....
Giving more information
• I'm Calling from Tokyo / Paris / New York / Sydney • I'm Calling on Behalf of (Mr. X ...)
TAKING A CALL
X speaking
Can I help you?
Ask for a name / information
WHO's CALLING PLEASE?
Who's speaking?
WHERE is you calling from?
Are you Sure You Have The Right Number / Name?
Giving Information
• I'm Calling from Tokyo / Paris / New York / Sydney • I'm Calling on Behalf of (Mr. X ...)
Asking the caller to wait
Hold The Line Please
Could you Hold On Please
Just A Moment Please
CNECTING
Thank you for Holding
The Line's Free Now ..... I'll Put you through
Giving Negative Information
I'm Afraid The Line's Engaged. Could You Call Back Later?
I'm Afraid He's in a Meeting At the Moment
I'm sorry. He's out of the office Today
I'm Afraid We don't have a mr / mrs / miss ... here
I'm sorry. There's nobody here by That name.
Sorry. I think You've Dialled The Wrong Number.
Televhone Problems
THE LINE Is Very Bad. Could you speak Up please?
COULD you repeacat what please?
I'm afraid i can't hear you.
Sorry. I Didn't catch That. Could you say, again please?
Leaving / TAKING a MESSAGE
Can I Leave / Take a Message?
Would you like to leave a message?
COULD you give him / her a message?
Could you ask HIM / HER TO CALL ME back?
Would You Like Him / Her to Call you back?
COULD you tell him / mer That i number?
COULD you give me your name please?
COULD you spellens?
