(Continue to the previous section)
As you know, in your business, now there is any customer that you are willing to work again? Honest to answer this question is a fundamental point to liberate your own and your company from some past decisions.
Today, many companies analyze and identify their best customers' quality and characteristics, then make their customers in high-value and low value. In this way, they can focus more of the highest value customers, and how to get the customers like them. At the same time, they reduced the time spent on the lower value of customers, and they often encourage these customers with lower value to do business with other companies.
Using 80/20 rules when determining the basic composition of the customer: Determine 20% of our customers contribute 80% of the sales volume and 80% of the profit. Introducing customers in the same industry to other companies in the same industry, and state other companies may provide them with better service. Then, the attention is fully concentrated on a higher value of the value.
(to be continued)
This article quoted from the "Key" book - Electronic Industry Press (US) Brian. Special Ji Shuzhong translated, may have a deletion or comment. Interested friends, you can buy the original book for reading.
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