Treatment skills learning notes
Many times I often ask yourself, my personal communication ability is so bad, although I also remind I often pay attention to methods and methods, but I have never been systematic, I finally have time to organize others, I found out my own There are a lot of things! 83% of people pass the vision [u1]
11% of people through audience [u2]
3.5% of people pass smell
1.5% of people pass tactile
1% of people pass the taste
How do we save information?
10% of reading information
20% of hearing information
30% of visual information
50% of visual and auditory information [U3]
70% of the conversation [u4]
90% of the content of something when doing something [U5]
Human nature is selfish
People first care about themselves [u6] instead of you
• Follow people's essence to agree with them
• Established them
How to talked to others
• Talking to themselves with people
• Let them talk about yourself
Eliminate "I, I am I, My" in your dictionary replaced with "you"
How to make it feel important
• Listen to them
• Thumbs up and complimentate
• Use their names and photos as often as possible
• Please pay a little more before answering them [U7]
• Use these words - "You" and "Your"
• Becus those who are waiting for you [U8]
• Pay attention to everyone in the group
Art
• Learn to agree and recognize
• When you agree with others, please say it.
• When you don't agree, don't tell them, unless you have already
• Be courageous when you make mistakes
• Avoid arguing with people
• Correctly handled conflicts
Endorse the roots of art
• People like people who agree with them
• People don't like people against them [u9]
• People don't like being opposed
How to listen to others
• Note people
• Close to speaker, concentrate on listening
• Question [u10]
• Don't interrupt the topic of speaker
• People who use speaker - "You" and "Your"
How to smrately affect others [u11]
• Find out the causes that prompted them (ie what they want)
• Tell what they want to listen to and others, they will move
• "Understand what people think": more ask, more observation, listen to listen, plus your unremitting efforts
How to convince others
• Don't specify directly, but quote others, let others talk for you, even those people are not present.
• To speak through the mouth of the third party
How to make someone else to make a decision
• Tell people why you want to agree with you?
• Ask the question only to answer "
• Let people be in two "good"
• Looking forward to saying "good" for you, let them know, you are looking forward to making a sure answer
How to make the emotions of others
At the beginning, your eyes are in touch with you, before you speak, please reveal your kind smile before you break the silence.
How to praise others
• To be sincere
• Praise the behavior itself [u12], not to praise people
• Praise be sure to specific - should be targeted
Happy Formula - Develop [U13] commending the habit of three different people every day
How to cleverly criticize others
• Criticism must be proposed when [U14] is separated
• Must give praise and compliment before criticism
• When criticizing, don't specify some kind of behavior [U15], not to criticize someone
• Provide answers
• Request to cooperate, not a command [u16]
• One mistake, a criticism
• End criticism in a friendly manner [U17]
How to wonderful thanks to others
• Attitude is sincere
• Clear, naturally
• Watch your grateful each other
• Acknowledge the name of the other party
• Thanks best to
How to make good impressions for others
You are proud of yourself! For you, for your career, you are proud of your work environment; don't feel inferior to your current situation and deficiencies.
•sincere
• Be enthusiastic
• Don't be too impatient
• Don't raise yourself by devaluating others
• Don't hit anyone, anything
How to make a clever speech
• Understand what you said [U18]
• Stop
• When speaking, please look at the audience
• Talk about some topics interested in listeners
• Don't try to speeches
[u1] Description First Impression is important! So pay attention to the first impression that others meet. [u2] The language is rich in language is directly related to personal cultivation issues, and it is also worth noting.
[U3] is a key to the stranger, especially those you want to exposure, so you must give the appropriate pictures or charts at an attempt to express some views and attempt to illustrate each other.
[u4] 70% of the chat is much more.
[U5] Targeted dialogue can make people profound, that is, talk is that the theme should be declared, and the problem is proposed to make a practicable method or constructive advice.
[u6] is really this! You can imagine, who is you first think of in front of difficulties? People with different minds face their attitude towards life, people of people in different locations are different! We only see your own people now, how many New Year's Eve, look long!
[u7] The pause here refers to the thinking of the problem. Don't think about it, even if you think of it, think about it: What else is I not thinking? Ask yourself a few!
[U8] "Let you wait!" It is definitely not a saying, saying that you can warm people's heart! Don't marry your language!
[U9] So it can be changed when there is any objection to others: "Don't you do this? Based on your own suggestion ..."
[u10] Do not think about how to think?
[u11] Key! Use these three points to remind yourself to analyze others! Brain you have to install something! This is this!
[U12] Avoid unnecessary personnel conflicts.
[U13] Every praise is different, and you can also promote your knowledge of cultural knowledge.
[U14] is very important, not only to give others face, but also give him a chance to understand the problem of problems, but let him know how you care about him!
[U15] Motivation is wrong, does not represent people wrong! Be sure to point out this behavioral harmful to the group!
[U16] See "The root of the art"
[U17] "I hope that you will don't have the same problem next time. If you have anything to ask the elders. You can still be good, unclear, well!"
[U18] Especially when explaining technical issues, you must pay attention to understanding!
