In the face of the complex, large number of customer groups, the number of medical products and services, and the complex operation mode determined by the pharmaceutical industry itself, the Kangda IconTaqCRM project system adopts more than 100 function points and modules, combined with medicine Industry characteristics, play a role in the pharmaceutical industry, accompanied by call center, data warehouse technology, data mining technology, and online medical development, the analysis and understanding of commercial pharmaceuticals on customer data, customer behavior, customer value maximizes Implementation is possible. Conda Pharmaceutical Industry Customer Relationship Management Solutions ICONTAQ Customer Relationship Management (CRM) Issue System Value Influent Integration Customer Resource System The complete ICONTAQ CRM project system will play a pre-bearing role in the resource allocation system. Forward it, it can extend to customers, integrated traditional telephone medicines, self-service equipment, outlets, and network pharmaceuticals, network delivery and services, architecture, and dynamic medical service front end systems; backward it can penetrate Medical management, product development, planning finance, human resources and other departments, integrate MIS, DSS, ERP and other systems, so that the information flow and resource stream of pharmaceutical enterprises or institutions are efficient and smooth, and the overall improvement of operational efficiency, comprehensive information sharing, The automation process of the business process and the promotion of employee work ability. Optimizing the Medicine Market Value Chain IconTaq CRM Project System makes pharmaceutical enterprise units better grasp customers and market demand, and improve customer satisfaction and loyalty. Second, the ICONTAQCRM project system will expand the scope of pharmaceutical business activities and improve market share and benefits. At the same time, the system also provides an automated work platform for sharing information in pharmaceutical enterprise units, reducing operational costs, reaching the purpose of retaining existing customers and exploiting potential customers and improving medical profitability. Core-Competeufe, which is the core competitiveness of medical enterprises, refers to the development of unique products that support the sustainable competitive advantage of pharmaceutical enterprises, grasp and control more consumer information, and create unique marketing methods. The Competitive Ability and Competitive Advantages of Medical Enterprises in a Specific Business Environment. The implementation of the ICONTAQ CRM project, provides advanced customer-centric development strategies and business philosophy, will optimize the organizational system and functional architecture of pharmaceutical, will form a high-efficiency management system and communication information system for commercial pharmaceutical operation. Strengthen the ability of pharmaceutical and drug development, innovation and marketing products, enhance medical informationization, electronic construction levels, and all-person knowledge, technology and work ability, thus providing comprehensive and powerful guarantees to cultivate and build core competitive capacity of medicine. . Kangda IconTaqCRM Pharmaceutical System Function Module Description: Conda Pharmaceutical Industry Customer Relationship Management Information System - ICONTAQ CRM, including basic setting, marketing, channel management, sales management, service management, decision support, e-commerce and call center, etc. 8 major modules . 1. The basic settings primarily provide the function of entering the system's basic business information. The input business information will provide basic reference and settings for daily business processing across the system. To carry out the support and management functions of basic materials such as products, prices, customers, etc. to carry out sales services, is the basic element of the entire system. . 2, market management (see Figure 1: Market business module flow chart) 3, channel management (see Figure 2: Channel business module flow chart) 4, sales management (see Figure 3: Sales business module flow chart) 5, customer service ( See Figure 4: Service Business Module Flowchart) 6. Auxiliary decision-making in this system provides predictive analysis of product development in this system, providing assistive information for users to develop product development strategies, and further provide more perfect services. And targeted sales strategy.
