CRM success is not in the software itself
Author: TechUpdate.com
Monday, June 30 2003 4:47 PM
You need to know what is different from the software vendor, and the key to customer relationship management is not in purchasing software. Enterprises that can succeed in the implementation of CRM projects are those with good CRM strategies, which can follow the reasonable principles during the implementation process and choose a good CRM software kit. Software vendors stop the speech skills such as "magical software" and build the foundation in strategies and implementation, they can provide greater help for their customers.
