SYNAVANT selection Manage Anywhere Studio provides customers with advanced remote management solutions
Business challenge: * Improve customer service and reduce cost * Improve remote user productivity solution: Manage Anywhere Studio Result: * The number of remote user computers that require internal maintenance is expected to reduce 20% * improve the productivity of remote users * Reduce customer service costs And Technical Support Cost * After implementing the Manage Anywhere product, SYNAVANT is expected to cut 20% of technical support costs. The number of mobile devices used by the sales representative, the remote office and other remote staff is in explosive growth. For the company, there has been a lot of management and security issues. These include changing configurations (may cause security threats), increasing service needs and technical support personnel requirements, including new software and software updates to hundreds of mobile Equipment and personnel costs required for users, etc. Since the pharmaceutical industry often has thousands of sales representatives, no place is more urgent than the requirements of remote equipment and software management than the pharmaceutical industry. SYNAVANT is a world-class leader in pharmaceutical industry, biotechnology and health care, design, development, implementation, and support for pharmaceutical industry customer relationship management (CRM) solutions, interactive sales services and e-commerce applications. The company's luck is that the Manage Anywhere Studio of IAnywhere Solutions can help it solve the above challenges and enhance its service provided by the pharmaceutical industry. Synavant looks forward to reducing the cost of its customers by using Manage Anywhere technology. Get high productivity and reducing costs: Manage hardware and application Synavant's service and technical support services can support 35,000 and 000 users throughout the United States. In order to provide support, the company maintains a huge work platform. The laptop computer is maintained by the image in this work platform. Synavant has been supporting these images through its desk and supports support for customer systems with hosted host devices. Synavant's technical executive Jerry Bland said: "The challenge we face is that you need to find a way to remotely manage the laptop configuration and application of the sales representative, so you no longer need them to send its laptop to the company for repair or update. In this turnaround time, we may be the best in the same industry, but even if the sales representative must send their machines back to the company, they will not use the laptop computer at least two days. This means Their output will not be very high. " Synavant also realized that if the problem can be repaired in a remote manner, this will be a more cost-effective way to reduce the cost of the company's technical support staff. Management Anywhere Studio: "The forefront of remote management technology" When SYNAVANT develops a remote management solution market, it quickly locked Manage Anywhere Studio. "For us, Manage Anywhere Studio undoubtedly represents the forefront of remote management technology, Bland said," It is far more than other suppliers' products. And IAnywhere Solutions is also working with us. The forward goal is very consistent. But the most important thing may be that you feel more than just buy a product. As the technical supervisor, I don't want to face software suppliers, I seek a partnership. You can buy Software, but you can't buy partnerships. Since we first contact IAnywhere Solutions, they express their interests to combine partners with us. "Improve productivity and return on investment SYNAVANT estimates, once the Manage Anywhere Studio, It can reduce the number of portable computers currently in use and thus enhance its relationship with the current customer and the huge advantage over other competitors.
